At a Glance
- Tasks: Deliver excellent customer service, process client enquiries, and maintain accurate records.
- Company: PDSA has been providing vital veterinary care for over a century to pets of people in financial hardship.
- Benefits: Enjoy 25 days’ holiday, flexible working options, and three paid special days off annually.
- Other info: The role is based in Wolverhampton and involves varied shift patterns including weekends.
- Why this job: Join a passionate team dedicated to helping pets and their owners during tough times.
- Qualifications: Previous reception experience is an advantage; good communication skills and a caring approach are essential.
The predicted salary is between 22000 - 26000 £ per year.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
You’ll be the first point of contact for pets and owners who really need our help, so delivering an excellent standard of customer service will be at the heart of what you do. You’ll communicate sympathetically and courteously, helping clients feel listened to and supported from the moment they walk through the door or pick up the phone.
Responsibilities- Process clients attending the hospital
- Handle telephone enquiries
- Encourage appropriate financial contributions from clients
- Maintain accurate PDSA paperwork and records
- Work a varied shift pattern, which may include weekdays, weekends and bank holidays as part of the team rota
- Stay calm under pressure and respond flexibly to changing demands
Previous office or reception experience, including word processing and using computerised record systems, is an advantage, but not essential. You should be organised, reliable and able to prioritise your workload. Good communication skills, an excellent telephone manner and a caring, professional approach are required. Most importantly, you should be keen to learn, happy to work as part of a supportive team and passionate about helping us provide a welcoming, efficient service to our clients and their pets.
Commitment and ValuesJoin us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship. We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future‑focused PDSA. Together, we’ll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
Benefits- Flexible working options to support your work‑life balance and individual circumstances.
- 25 days’ holiday plus Bank Holidays (pro rata)
- Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
- Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
- Life assurance providing four times your annual salary for added peace of mind.
- AXA Health Employee Assistance Programme, with 24/7 wellbeing support
- Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
- Enhanced maternity, paternity and adoption leave to support you and your family.
- 10% discount on PDSA Pet Insurance plus access to staff veterinary services.
Receptionist in Wolverhampton employer: Pdsa View All Jobs
PDSA is located in Wolverhampton and offers a supportive environment with flexible working options. The organisation is committed to safeguarding and promoting welfare, ensuring all team members treat clients with respect and courtesy.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Wolverhampton
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We think you need these skills to ace Receptionist in Wolverhampton
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Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Pdsa View All Jobs. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
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Tailor Your Documents to the Role:For a full-time role like Receptionist, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
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How to prepare for a job interview at Pdsa View All Jobs
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Pdsa View All Jobs. Sharing personal stories or insights can really make us stand out.
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We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
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Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
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