At a Glance
- Tasks: Be the friendly face of PDSA, helping pets and their owners with excellent customer service.
- Company: Join a passionate team at PDSA, dedicated to supporting pets in need.
- Benefits: Enjoy flexible working, generous holiday, and wellbeing support.
- Other info: Part-time role with varied shifts and opportunities for personal growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Good communication skills and a caring attitude; experience is a plus but not essential.
The predicted salary is between 20000 - 25000 € per year.
We're now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
We're looking for a Receptionist to join our friendly team at PDSA Stoke. You'll be the first point of contact for pets and owners who really need our help, so delivering an excellent standard of customer service will be at the heart of what you do. You'll communicate sympathetically and courteously, helping clients feel listened to and supported from the moment they walk through the door or pick up the phone. Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people in financial hardship.
Responsibilities
- Work a busy reception handling telephone enquiries, encouraging appropriate financial contributions from clients and maintaining accurate PDSA paperwork and records.
- Process clients attending the hospital and keep accurate records.
- Stay calm under pressure and be flexible in responding to changing demands.
- Work a varied shift pattern, including weekdays, weekends and bank holidays as part of the team rota.
- Be organised, reliable and able to prioritise workload.
Qualifications
- Good communication skills, an excellent telephone manner and a caring, professional approach.
- Previous office or reception experience, including word processing and using computerised record systems is an advantage but not essential.
- Ready to learn, happy to work as part of a supportive team, and passionate about helping us provide a welcoming, efficient service to our clients and their pets.
Shift Pattern and Hours
This is a part time role working Monday to Friday shifts of 5 hours between 8:00 and 18:00, with typical patterns including 8:00-13:00, 13:00-18:00, or 10:30-15:30. We're looking for someone who can provide flexibility, including occasional full-day cover when required. Once fully trained, the position also includes working one Saturday morning in every six, from 8:30 to 13:00.
Benefits
- Flexible working options to support your work-life balance and individual circumstances.
- 25 days' holiday plus Bank Holidays - pro rata.
- Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
- Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
- Life assurance providing four times your annual salary for added peace of mind.
- AXA Health Employee Assistance Programme, with 24/7 wellbeing support.
- Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
- Enhanced maternity, paternity and adoption leave to support you and your family.
- 10% discount on PDSA Pet Insurance plus access to staff veterinary services.
Receptionist in Stoke-on-Trent employer: Pdsa View All Jobs
PDSA is an exceptional employer that prioritises a culture of diversity and inclusion, ensuring all team members can thrive in a supportive environment. As a Receptionist at our Stoke location, you'll enjoy flexible working options, generous holiday allowances, and unique benefits like paid special days off and access to wellbeing support, all while making a meaningful impact on the lives of pets and their owners in need. Join us in our mission to provide vital veterinary care and be part of a dedicated team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PDSA. Understand their mission and values, especially their commitment to helping pets and people in need. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for clients. Role-play common scenarios with a friend or family member to get comfortable with delivering excellent customer service. Remember, a friendly tone and a caring approach can make all the difference!
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working varied shifts, so be prepared to discuss your availability during the interview. Highlight any previous experience where you had to adapt quickly to changing demands – it shows you're a team player who can handle pressure.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It not only streamlines the process but also shows your enthusiasm for joining the PDSA team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Receptionist in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping pets and their owners shine through. We want to see that you genuinely care about making a difference in the community!
Tailor Your CV:Make sure your CV highlights relevant experience, especially any customer service roles. We love seeing how your skills can contribute to our friendly team at PDSA, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key skills and experiences are easy to spot!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with PDSA.
How to prepare for a job interview at Pdsa View All Jobs
✨Know the Company
Before your interview, take some time to research PDSA and its mission. Understand their commitment to helping pets and their owners, especially those in financial hardship. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. Practice articulating your thoughts clearly and kindly. You might even want to role-play common scenarios you could face at the reception, like handling a distressed pet owner or answering phone inquiries.
✨Demonstrate Flexibility and Calmness
The role requires staying calm under pressure and being adaptable. Think of examples from your past experiences where you successfully managed stressful situations or adapted to changing demands. Share these stories during your interview to highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how they support staff wellbeing, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
