At a Glance
- Tasks: Support the Shop Manager in daily operations and work with volunteers to create a welcoming store.
- Company: Join PDSA, a charity dedicated to improving pet welfare in the community.
- Benefits: Enjoy flexible working, 25 days holiday, and special paid days off for volunteering and wellbeing.
- Other info: Be part of a diverse team committed to making a positive impact.
- Why this job: Make a difference in your community while gaining valuable retail experience.
- Qualifications: Retail experience and a passion for outstanding customer service are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for an Assistant Charity Shop Manager to join our friendly team at PDSA Penarth. This role involves supporting the Shop Manager in running our shop day to day, working with volunteers to maximise profit and create a welcoming store, and representing the charity in the local community.
Role Description
- Assist the Shop Manager in day‑to‑day shop operations
- Collaborate with a dedicated team of volunteers to maximise profit and maintain a well‑presented store
- Ensure excellent customer service, efficient stock rotation and strong brand messaging
- Use financial and competitor data to spot opportunities for improvement
- Champion the PDSA name locally, generating item and cash donations and raising awareness of the charity
Qualifications
- Experience in the retail sector with proven track record of meeting sales targets
- Strong understanding of outstanding customer service
- Organised, approachable, proactive and able to coach and motivate volunteers
- Passion for PDSA and commitment to representing the charity with pride
Benefits
- Flexible working options to support work‑life balance
- 25 days holiday plus bank holidays
- Three paid special days off: Volunteering Day, Celebration Day, and Wellbeing Day annually
- Generous pension options: 5% initial contribution rising to 10%
- Life assurance: four times your annual salary
- AXA Health Employee Assistance Programme with 24/7 wellbeing support
- Retail, holiday and lifestyle discounts through staff Fetch benefits platform
- Enhanced maternity, paternity and adoption leave
- 10% discount on PDSA Pet Insurance plus access to staff veterinary services
Equal Opportunity & Diversity Statement
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. All decisions are based on merit and we offer family‑friendly, inclusive employment policies and flexible working arrangements to support staff from diverse backgrounds.
Other Considerations
We are committed to safeguarding and promoting the welfare of children, adults at risk and all colleagues. All appointments will be subject to satisfactory references and appropriate background checks.
Charity Assistant Shop Manager in Penarth employer: Pdsa View All Jobs
PDSA Penarth is an excellent employer, offering a supportive and friendly work environment where you can make a real difference in the community. With flexible working hours and opportunities for personal growth, you will be part of a dedicated team that values your contributions and champions pet welfare. Join us to enjoy a fulfilling role that combines retail excellence with a passion for helping animals in need.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Assistant Shop Manager in Penarth
✨Tip Number 1
Get to know the PDSA brand inside out! Familiarise yourself with their mission and values, so you can genuinely represent them during interviews. This will show your passion for the role and help you connect with the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the shop culture and what they look for in an Assistant Charity Shop Manager. Plus, it’s a great way to make a good impression before you even apply!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past retail experience where you’ve excelled in customer service or led a team. This will help you stand out as someone who can motivate volunteers and drive sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Charity Assistant Shop Manager in Penarth
Some tips for your application 🫡
Show Your Passion for PDSA:When writing your application, let your passion for the PDSA shine through! Share why you care about our mission and how you can contribute to our community. We love seeing candidates who are genuinely excited about making a difference.
Highlight Relevant Experience:Make sure to showcase any retail experience you have, especially if you've met sales targets or worked with volunteers before. We want to see how your background aligns with the role of Assistant Charity Shop Manager, so don’t hold back!
Be Personable and Approachable:Since this role involves working closely with volunteers and customers, it’s important to convey your friendly and approachable nature in your application. Use a warm tone and share examples of how you’ve provided excellent customer service in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need to make your application stand out. Let’s get started on this journey together!
How to prepare for a job interview at Pdsa View All Jobs
✨Know Your Charity
Before the interview, take some time to research PDSA and its mission. Understand their values and how they impact the community. This will not only show your passion for the role but also help you connect your experiences to their goals.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you've met sales targets or improved customer service. Use metrics if possible, as numbers can really make your achievements stand out.
✨Engage with the Team Spirit
Since this role involves working closely with volunteers, demonstrate your ability to lead and motivate a team. Share examples of how you've successfully collaborated with others in the past, and be prepared to discuss your coaching style.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the charity. You might ask about their current initiatives or how they measure success in the shop.
