At a Glance
- Tasks: Handle customer enquiries, manage accounts, and provide exceptional service in a fast-paced environment.
- Company: Unique financial services organisation focused on excellence and customer satisfaction.
- Benefits: 30 days annual leave, development opportunities, and additional work benefits.
- Other info: Part-time role with potential for hybrid working after initial training.
- Why this job: Join a dynamic team and make a real impact in the banking industry.
- Qualifications: Strong communication skills, good IT skills, and a passion for customer service.
Do you have recent experience in a Customer Service role? Do you have strong administrative skills? If so then we would like to hear from you. Our client is a unique financial services organisation dedicated to providing exceptional banking services and financial solutions to their valued customers. With a strong commitment to excellence and customer satisfaction, they have made a significant investment in technology to deliver efficient, up-to-date banking services in a mobile, 24/7 digital world and are looking for a Part-Time Customer Service Representative to join their growing Banking team on a 12 Month Fixed Term Contract.
You will be working 3 full days (Monday-Friday), 9am-5pm, days to be decided. As a Customer Service Representative, a typical day will see you handling calls and dealing with enquiries regarding payments, setting up new accounts, making changes to direct debits, closing accounts and many more. You will also be corresponding with clients over email. As you can imagine, no two days are the same in this fast-paced environment and you will need to be able to adapt your approach to suit each customer's individual needs.
The ideal Customer Service Representative will have:
- Excellent communication skills
- Good IT skills including Excel
- The ability to multi-task and prioritise
- An adaptable and professional approach
- To want to be part of a great team
Based from the Kings Hill Head Quarters, 3 full days, 9am-5pm, days to be decided. Initially fully office based, for approx. 4 weeks, there is the option for adhoc hybrid working after this.
You will also receive:
- 30 days Annual Leave, plus bank Holidays
- Development and progression opportunities
- A variety of additional Work and Social Benefits
If you are passionate about delivering exceptional customer service and are excited to be a part of a dynamic team in the banking industry then we would like to hear from you. To apply please send your CV or call the office for more details.
Customer Service Representative. Part-Time in Kings Hill employer: PDR Solutions Ltd
Join a unique financial services organisation that prioritises exceptional customer service and employee satisfaction. Based in the vibrant Kings Hill Headquarters, this part-time role offers a supportive work culture with a strong emphasis on professional development and progression opportunities. Enjoy generous benefits including 30 days of annual leave and the flexibility of hybrid working after an initial training period, making it an ideal environment for those looking to thrive in the banking industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Part-Time in Kings Hill
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like PDR Solutions Ltd often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at PDR Solutions Ltd.
We think you need these skills to ace Customer Service Representative. Part-Time in Kings Hill
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at PDR Solutions Ltd and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at PDR Solutions Ltd. A little light-heartedness can go a long way!
How to prepare for a job interview at PDR Solutions Ltd
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
