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- Tasks: Create and deliver engaging training programmes that boost performance and customer satisfaction.
- Company: Unique third sector organisation focused on operational excellence and high-quality services.
- Benefits: Hybrid working, 30 days annual leave, plus bank holidays, and great development opportunities.
- Other info: Join a dynamic team at Kings Hill HQ with a focus on growth and collaboration.
- Why this job: Make a real difference by developing people and enhancing capabilities in a supportive environment.
- Qualifications: Experience in designing learning strategies and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced Training Manager? Do you have a background devising and delivering bespoke training programmes? Our client, a unique third sector organization, are looking for an engaging and proactive Training Manager to join their Central Operations team, to develop and implement a structured learning strategy and capability framework that supports operational excellence, regulatory compliance, and the delivery of high-quality, insight‑led services.
Working closely with operational senior leadership, Team Managers, and Central Operations, the Training Manager will translate business needs, operational insights, and regulatory requirements into accessible and impactful learning interventions that drive measurable improvements in performance, productivity, and customer satisfaction.
Key Responsibilities
- Developing and owning a clear Operations learning and capability strategy aligned to customer outcomes, regulatory requirements, and organisational priorities.
- Designing structured learning pathways, capability frameworks and skills matrices that support progression from onboarding through to advanced expertise.
- Leading the delivery of engaging, practical and blended training programmes covering operational processes, systems, customer experience behaviours, and compliance requirements.
- Building onboarding programmes that reduce time‑to‑competency and set colleagues up for confident, consistent performance from day one.
- Using data, insight, and feedback to measure learning effectiveness and continuously improve capability outcomes across Operations.
Ideal Training Manager
- A strong track record of designing and delivering end‑to‑end learning strategies and structured learning programmes.
- Confidence operating in regulated or compliance‑driven settings, translating complex requirements into clear, effective learning.
- Excellent facilitation, communication, and stakeholder engagement skills, with the credibility to partner with senior leaders.
- A practical, insight‑driven approach, using data to evaluate impact and improve learning outcomes.
Based from the Kings Hill Head Quarters, Monday‑Friday 9am‑5pm, you will receive:
- Hybrid working, 2‑3 office days per week as the role allows
- 30 days Annual Leave, plus bank Holidays
- Development and progression opportunities
- A variety of additional Work and Social Benefits
If you’re passionate about developing people, enhancing capability, and enabling high-quality customer operations, we’d love to hear from you. Please send your CV to apply or call Phil in the office for more details.
Training Manager in Kent employer: PDR Solutions Ltd
Contact Detail:
PDR Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the training and development field. Attend industry events or webinars where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its training needs. Tailor your responses to highlight how your experience aligns with their goals, especially in developing impactful learning strategies.
✨Tip Number 3
Showcase your skills through practical demonstrations. If you get the chance, offer to present a mini-training session during the interview process to illustrate your facilitation skills and approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Training Manager in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Training Manager. Highlight your experience in designing and delivering training programmes, and don’t forget to mention any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your passion for developing people and how your background aligns with the organisation's goals.
Showcase Your Data Skills: Since the role involves using data to measure learning effectiveness, make sure to include examples of how you've used data insights in your previous roles. This will show us that you can drive measurable improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at PDR Solutions Ltd
✨Know Your Training Strategies
Make sure you’re well-versed in the latest training methodologies and frameworks. Be ready to discuss how you've previously developed and delivered bespoke training programmes that align with business needs and regulatory requirements.
✨Showcase Your Data Skills
Prepare examples of how you've used data and feedback to measure learning effectiveness. Highlight specific instances where your insights led to measurable improvements in performance or customer satisfaction.
✨Engage with Stakeholders
Demonstrate your excellent communication skills by discussing how you've partnered with senior leaders and team managers in the past. Share stories that illustrate your ability to translate complex operational insights into clear, impactful learning interventions.
✨Be Ready for Practical Scenarios
Expect to be asked about real-life scenarios during the interview. Prepare to discuss how you would design structured learning pathways or onboarding programmes that reduce time-to-competency and enhance colleague performance from day one.