At a Glance
- Tasks: Provide IT support and maintain systems for local and international users.
- Company: Dynamic tech company focused on innovation and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Join a team where you can solve real tech problems and make a difference.
- Qualifications: HNC in computing or equivalent; experience with IT systems preferred.
The predicted salary is between 30000 - 40000 € per year.
The IT Systems Engineer is responsible for providing primary first and second line IT support to local and international offices and remote/home based users.
Responsibilities
- Installing and configuring computer hardware operating systems, software, networks, printers, scanners and applications
- Monitoring and maintaining computer systems and networks
- Following diagrams and written instructions to repair a fault or set up a system
- Supporting the roll-out of new applications
- Setting up new users' accounts and profiles and dealing with password issues
- Responding within agreed time limits to call-outs
- Working continuously on a task until completion or escalating to Senior IT Systems Engineer if required
- Liaising with Client IT Departments as required
- Providing 1st and 2nd line support
- Prioritising and managing many open cases at one time
- Rapidly establishing a good working relationship with customers and other professionals, e.g., Helpdesks
- Scheduled maintenance upgrades
- Talking to clients and computer users to determine the nature of problems and helping to set up systems or resolve issues
- Responding to breakdowns
- Investigating, diagnosing and solving computer software and hardware faults
- Repairing equipment and replacing parts
- Obtaining replacement or specialist components, fixtures or fittings
- Sourcing and procuring relevant hardware and software for business and obtaining quotes for approval by IT Manager
- Ensuring compliance with health and safety legislation
- Maintaining records of software licenses
- Managing stocks of equipment, consumables and other supplies
- Maintain and promote positive working attitude
- Liaise with other members of personnel in a professional manner
- Liaise with subcontractors and clients in a professional manner
- Demonstration of safe approach in working practices
- Encouragement of attention to safety
- Responsible for ensuring professional development is maintained and identified competency requirements are undertaken in a timely manner
- Adherence to the Company Integrated Management System
- Compliance with quality assurance, health and safety and environmental policies
Qualifications
- HNC in computing studies or equivalent
Experience / Competence
- A working knowledge of IT operating systems, particularly Windows
- Experience of installing IT hardware and software
- Experience in Network and Server Infrastructure management and support (preferred)
- Exposure to the set up, install and support of video conferencing equipment and systems, including an awareness of latest technologies and opportunities in this field. (preferred)
- Administrative experience of on-site SharePoint solutions (preferred)
- Management of projects to upgrade technology on low scale (preferred)
- Excellent written and spoken English
Personal Attributes
- Go the extra mile
- Empower our people
- Never get complacent
- Engage our partners
- Step up and deliver
EEO Statement
We welcome applications from all persons regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
IT Systems Engineer in Aberdeen employer: PD&MS Group
As an IT Systems Engineer with us, you'll thrive in a dynamic work environment that values innovation and collaboration. We offer competitive benefits, a strong commitment to employee development, and opportunities for growth within our international offices. Join a team that empowers you to go the extra mile while ensuring a positive work culture focused on safety and professional excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Engineer in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Think about how you'd troubleshoot specific issues or set up systems. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Systems Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Systems Engineer role. Highlight your experience with IT support, hardware installation, and network management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re keen on candidates who can diagnose and resolve problems efficiently, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at PD&MS Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT operating systems, especially Windows. Be ready to discuss your experience with installing hardware and software, as well as any network and server infrastructure management you've done. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and solved IT issues in the past. Think about times when you had to troubleshoot a problem or support a user remotely. This will demonstrate your ability to think on your feet and provide effective first and second line support.
✨Communicate Like a Pro
Since you'll be liaising with clients and other professionals, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you build relationships with users. This is key for establishing trust and ensuring smooth interactions.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling multiple open cases or responding to a breakdown. Prepare by thinking through how you'd prioritise tasks and manage your time effectively. Showing that you can stay calm and organised under pressure will impress your interviewers.
