At a Glance
- Tasks: Manage customer accounts and ensure top-notch quality and compliance in food safety.
- Company: Join a family-run business that values people and sustainability.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Be the vital link between customers and our innovative food products.
- Qualifications: Experience in Technical Account Management and knowledge of UK retailer standards.
The predicted salary is between 35000 - 45000 £ per year.
PDM has grown from being a small iceberg lettuce grower to what it is today, growing many salad crops and producing a wide range of ready to eat salads for the UK supermarkets all year round.
We are seeking a customer focused Technical Account Manager to join our growing technical team. Reporting into the Technical Director, the role is the link between technical compliance and driving customer engagement and confidence. You will manage retailer relationships and oversee end to end account management. This is a customer facing role, where collaboration and integrity are crucial to ensure sustainable customer relationships. PDM is a family business; people are at the heart of what we do. You will drive a culture of food safety and quality, working closely with all other departments whilst developing and coaching team members across the business.
Key Responsibilities:
- Dedicated contact for all customer accounts.
- Work directly with Customer Technical and Quality Teams.
- Responsible for the development and completion of site and Customer KPI reports ensuring robust corrective actions are agreed and shared with the customers.
- Prepare, review and maintain Customer joint Quality and complaint reduction plans driving year on year improvement.
- Complete trend analysis and feed insight back to Technical and Operations.
- Review and understand customer codes of practice.
- Communicate requirements clearly to the relevant teams inside the business.
- Respond to rejections/quality issues.
- Management of customer complaints including the acknowledgement and response to the complaint once the Factory TM has investigated.
- Management of Customer Portals sharing any updates with the business.
- Co-ordinate and host Customer Technical visits onsite.
- Attend Customer meetings/conferences/benchmarking sessions, which will include travel.
- Build a pro-active foreign body and complaint reduction team.
- Communicate and agree temporary specifications.
- Attend the weekly meeting to represent the Customer and communicate performance and highlight areas for improvement.
- Attend bi-weekly NPD meeting to support product launches and critical path activities.
- Lead dynamic benchmarking panels to review quality in the ‘eyes of the customer’ to drive quality improvements.
- Actively manage shelf life to ensure the customer receives the maximum shelf life where shelf life data allows.
- Work closely with the commercial team to ensure customer communications are aligned.
- Support the Commercial Team on new business and tenders.
- Undertake any other ad hoc duties which may be required from time to time.
Person Specification:
- Proven experience in Technical Account Management with UK retailers.
- Strong knowledge of retailer standards, policies and codes of practice.
- Chilled food experience.
- Demonstrated ability to present at customer reviews and influence.
- Hands on experience in complaint management and root cause analysis.
- Be customer focused and have a can-do attitude.
- Commercially aware with a clear understanding of customer and business risk.
- Resilient, dynamic and calm under pressure.
- Food Safety level 4.
- Our workforce is multinational; therefore, your verbal and written English skills must be good but you must also be sympathetic to the needs of employees for whom English is not their first language.
Technical Account Manager in Newport employer: PDM Produce (UK) Ltd
PDM is an exceptional employer that prioritises its people, fostering a collaborative and supportive work culture where food safety and quality are paramount. As a family-run business located in the heart of the UK salad industry, employees benefit from strong career development opportunities, a commitment to sustainability, and the chance to engage directly with major retailers, making every role impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Technical Account Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they align with your experience in technical account management. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've handled customer complaints or improved processes in previous roles. This will demonstrate your ability to manage accounts effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our family business.
We think you need these skills to ace Technical Account Manager in Newport
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in managing customer relationships. We want to see how you've built trust and engagement with clients, especially in a technical context. Use examples that demonstrate your ability to communicate effectively and resolve issues.
Tailor Your Application:Don’t just send a generic CV and cover letter! We love it when applicants take the time to tailor their application to our specific role. Mention your knowledge of retailer standards and how it aligns with what we do at PDM.
Highlight Your Technical Skills:Since this is a Technical Account Manager position, make sure to showcase your technical expertise. Talk about your experience with KPI reports, complaint management, and any relevant food safety qualifications. We want to know you can handle the technical side of things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at PDM Produce (UK) Ltd
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their specific needs. Familiarise yourself with PDM's products and how they align with retailer standards. This will help you demonstrate your customer-focused mindset during the interview.
✨Showcase Your Technical Knowledge
Brush up on your knowledge of technical account management, especially in the chilled food sector. Be ready to discuss retailer codes of practice and how you've successfully managed complaints or quality issues in the past. This will show that you’re not just a people person but also technically savvy.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a customer complaint or conducting a technical visit. Prepare examples from your previous experience that highlight your problem-solving skills and ability to maintain strong customer relationships.
✨Demonstrate Your Collaborative Spirit
Since this role involves working closely with various departments, be prepared to discuss how you’ve successfully collaborated in the past. Share examples that illustrate your ability to communicate effectively and drive a culture of food safety and quality within a team.
