At a Glance
- Tasks: Manage customer accounts and ensure top-notch quality and compliance in food safety.
- Company: Join a family-run business that values people and sustainability.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Be the vital link between customers and our innovative food products.
- Qualifications: Experience in Technical Account Management and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
PDM has grown from being a small iceberg lettuce grower to what it is today, growing many salad crops and producing a wide range of ready to eat salads for the UK supermarkets all year round.
We are seeking a customer focused Technical Account Manager to join our growing technical team. Reporting into the Technical Director, the role is the link between technical compliance and driving customer engagement and confidence. You will manage retailer relationships and oversee end to end account management. This is a customer facing role, where collaboration and integrity are crucial to ensure sustainable customer relationships. PDM is a family business; people are at the heart of what we do. You will drive a culture of food safety and quality, working closely with all other departments whilst developing and coaching team members across the business.
Key Responsibilities
- Dedicated contact for all customer accounts.
- Work directly with Customer Technical and Quality Teams.
- Responsible for the development and completion of site and Customer KPI reports ensuring robust corrective actions are agreed and shared with the customers.
- Prepare, review and maintain Customer joint Quality and complaint reduction plans driving year on year improvement.
- Complete trend analysis and feed insight back to Technical and Operations.
- Review and understanding of customer codes of practice.
- Communicate requirements clearly to the relevant teams inside the business.
- Respond to Rejections/Quality issues.
- Management of Customer complaints including the acknowledgement and response to the complaint once the Factory TM has investigated.
- Management of Customer Portals sharing any updates with the business.
- Co-ordinate and host Customer Technical visits onsite.
- Attend Customer meetings/conferences/benchmarking sessions. This will include travel.
- Build a pro-active foreign body and complaint reduction team.
- Communicate and agree Temporary specifications.
- Attend the weekly meeting to represent the Customer and communicate performance and highlight areas for improvement.
- Attend bi-weekly NPD meeting to support product launches and critical path activities.
- Lead Dynamic benchmarking panels to review quality in the ‘eyes of the customer’ to drive quality improvements.
- Actively manage shelf life to ensure the customer receives the maximum shelf life where shelf life data allows.
- Work closely with the commercial team to ensure customer communications are aligned.
- Support the Commercial Team on new business and tenders.
- Undertake any other ad hoc duties which may be required from time to time.
Person Specification
- Proven experience in Technical Account Management with UK retailers.
- Strong knowledge of retailer standards, policies and codes of practice.
- Chilled food experience.
- Demonstrated ability to present at customer reviews and influence.
- Hands on experience in complaint management and root cause analysis.
- Be customer focused and have a can-do attitude.
- Commercially aware with a clear understanding of customer and business risk.
- Resilient, dynamic and calm under pressure.
- Food Safety level 4.
- Our workforce is multinational and therefore your verbal and written English skills must be good but you must also be sympathetic to the needs of employees for whom English is not their first language.
Locations
Technical Account Manager in Newport, Wales employer: PDM Produce (UK) Ltd
PDM is an exceptional employer that prioritises its people, fostering a collaborative and supportive work culture where food safety and quality are paramount. As a family-run business located in the heart of the UK salad industry, employees benefit from strong career development opportunities, a commitment to sustainability, and the chance to engage directly with major retailers, making every role impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Newport, Wales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PDM Produce (UK) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PDM Produce (UK) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in Newport, Wales
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PDM Produce (UK) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at PDM Produce (UK) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PDM Produce (UK) Ltd!
How to prepare for a job interview at PDM Produce (UK) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
