At a Glance
- Tasks: Provide hardware support and maintenance for cutting-edge technology solutions.
- Company: Join PDI Technologies, a leader in convenience retail and petroleum tech.
- Benefits: Enjoy competitive salary, market benefits, and a quarterly perks programme.
- Other info: Flexible shifts, continuous learning opportunities, and a commitment to diversity.
- Why this job: Make a real impact while working with innovative technology in a supportive environment.
- Qualifications: Full UK driving licence and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
We are looking for an experienced Field Service Maintenance Engineer. The HTEC Field Service team offers hardware support to their customers 13 hours a day, 7 days a week. The equipment supported varies from payment terminals to EPOS and Head Office Solutions in the forecourt, retail, and office sectors. The service teams are split into two divisions, Install and Maintenance, and currently offer onsite support between the hours of 7am and 8pm. The Field Service Maintenance Engineers currently work 9-hour shifts, six days on and then 3 days off, with the shift blocks rotating between an early shift (7am-4pm), and a late shift (11am-8pm). Shift patterns may change as dictated by the needs of the business. For this role you will need to be located in the Leeds area.
Key Responsibilities
- Attending maintenance visits as required.
- Responding to all calls within the required service level agreement (per call).
- Responsible for asset management.
- Providing accurate and timely call closure and stock reporting.
- Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team.
- Completing all engineering paperwork.
Qualifications
- Full UK driving license
- Excellent communication skills
- Excellent organisational skills
- Basic technical aptitude
- Ability to work under pressure
- Previous experience in similar role
Preferred Qualifications
- SPA Passport.
- Service delivery experience.
Behavioural Competencies
- Ensures Accountability
- Communicates Effectively
- Manages Complexity
- Customer Focused
- Optimises Work Processes
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
Field Service Engineer (Location - Birmingham/Coventry/Leicester) employer: PDI Technologies
At PDI Technologies, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values diversity, integrity, and growth. Our Field Service Engineers enjoy a competitive salary, comprehensive benefits, and a unique shift pattern that promotes work-life balance, alongside continuous learning and professional development opportunities. Join us in Birmingham, Coventry, or Leicester, where you can make a real impact while being part of a global team committed to excellence and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Location - Birmingham/Coventry/Leicester)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how PDI Technologies operates and think about how your skills as a Field Service Engineer can contribute to their mission of 'Connecting Convenience'.
✨Tip Number 3
Practice your communication skills! As a Field Service Engineer, you'll need to explain technical issues clearly to customers. Role-play with a friend or record yourself to improve your delivery and confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at PDI Technologies.
We think you need these skills to ace Field Service Engineer (Location - Birmingham/Coventry/Leicester)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in maintenance and customer service, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join PDI Technologies and how your skills align with our mission of 'Connecting Convenience'. Keep it engaging and personal.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PDI Technologies
✨Know Your Tech
Make sure you brush up on the technical aspects of the role. Familiarise yourself with payment terminals, EPOS systems, and any other equipment mentioned in the job description. Being able to discuss these confidently will show that you're prepared and knowledgeable.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, think of examples from your past experiences where you've effectively communicated with customers or team members. Be ready to demonstrate how you can convey complex information clearly and concisely.
✨Understand the Company Culture
PDI Technologies values diversity, integrity, and growth. Research their company culture and be prepared to discuss how your personal values align with theirs. This will help you stand out as a candidate who fits well within their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you've had to manage complexity or ensure accountability. Practising your responses will help you articulate your thought process during the interview.
