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For Companies At a Glance
- Tasks: Provide hardware support and maintenance for cutting-edge technology solutions.
- Company: Join PDI Technologies, a leader in convenience retail and petroleum tech.
- Benefits: Competitive salary, market benefits, and a quarterly perks programme.
- Why this job: Make a real impact while working with innovative technology in a supportive environment.
- Qualifications: Full UK driving licence and excellent communication skills required.
- Other info: Enjoy a good work-life balance with opportunities for continuous learning and career growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
We are looking for an experienced Field Service Maintenance Engineer. The HTEC Field Service team offers hardware support to their customers 13 hours a day, 7 days a week. The equipment supported varies from payment terminals to EPOS and Head Office Solutions in the forecourt, retail, and office sectors. The service teams are split into two divisions, Install and Maintenance, and currently offer onsite support between the hours of 7am and 8pm. The Field Service Maintenance Engineers currently work 9‑hour shifts, six days on and then 3 days off, with the shift blocks rotating between an early shift (7am‑4pm), and a late shift (11am‑8pm). Shift patterns may change as dictated by the needs of the business. This role will be based on a 6 month Fixed Term Contract basis.
Key Responsibilities
- Attending maintenance visits as required.
- Responding to all calls within the required service level agreement (per call).
- Responsible for asset management.
- Providing accurate and timely call closure and stock reporting.
- Attending proactive maintenance, basic installation and joint visits as scheduled by Operations Team.
- Completing all engineering paperwork.
Qualifications
- Full UK driving license
- Excellent communication skills
- Excellent organisational skills
- Basic technical aptitude
- Ability to work under pressure
- Previous experience in similar role
Preferred Qualifications
- SPA Passport.
- Service delivery experience.
Behavioural Competencies
- Ensures Accountability
- Communicates Effectively
- Manages Complexity
- Customer Focused
- Optimises Work Processes
PDI is committed to offering a well‑rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market‑competitive benefits, and a quarterly perks program. We encourage a good work‑life balance with ample time off and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
Field Service Engineer - 6 Month FTC (Crawley, East Grinstead and Horsham ) employer: PDI Technologies
Contact Detail:
PDI Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - 6 Month FTC (Crawley, East Grinstead and Horsham )
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching PDI Technologies and their products. Understand their mission of 'Connecting Convenience' and think about how your skills as a Field Service Engineer can contribute to that goal. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Field Service Engineer, you'll need to explain technical issues clearly to customers. Role-play with a friend or family member to get comfortable discussing your experience and how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at PDI Technologies. Let’s make it happen!
We think you need these skills to ace Field Service Engineer - 6 Month FTC (Crawley, East Grinstead and Horsham )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in maintenance and customer service, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter should tell us why you want to join PDI Technologies and how your skills align with our mission. Be genuine and let your personality shine through!
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. We want to see that you can engage with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PDI Technologies
✨Know Your Tech
Make sure you brush up on the technical aspects of the role. Familiarise yourself with payment terminals, EPOS systems, and any other hardware you'll be supporting. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice how you communicate your ideas clearly and effectively. Think about examples from your past where you've successfully resolved issues or helped customers, as this will demonstrate your customer-focused approach.
✨Understand the Shift Patterns
Get a good grasp of the shift patterns and be prepared to discuss your flexibility regarding working hours. Showing that you understand the demands of the role and are willing to adapt will make a positive impression.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, the tools you'll be using, or how success is measured in the role. It shows your genuine interest in the position and the company.