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- Tasks: As a Client Service Manager, you'll support clients with billing, claims, and policy questions daily.
- Company: Join FBInsure, a leader in insurance solutions, part of the fast-growing Patriot Growth Insurance Services.
- Benefits: Enjoy flexible work options, comprehensive health benefits, and a supportive team environment.
- Why this job: Be part of a dynamic team driving industry leadership while making a real impact for clients.
- Qualifications: 3+ years in insurance, strong communication skills, and a passion for teamwork are essential.
- Other info: This hybrid role is based in Taunton, MA, offering a blend of office and remote work.
The predicted salary is between 36000 - 60000 £ per year.
Careers At Patriot Growth Insurance Services and Partner Agencies
Current job opportunities are posted here as they become available.
About FBInsure, A Division of Patriot Growth Insurance Services: FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism, education, and integrity of our employees, working in an innovative and technologically superior environment, is to continually improve our products and services to meet our clients’ needs, allowing us to share our prosperity with our employees and our communities. FBInsure is a proud partner agency of Patriot Growth Insurance Services.
Position Overview: At FBinsure, we are committed to tailoring insurance to the individual needs of our valued clients. As a Client Service Manager, you’ll deliver unmatched service and support to our clients on a day-to-day basis. You are an advocate, insurance educator and empathic communicator.
Work Arrangement: This is a full-time, hybrid position reporting to our office located in Taunton, MA.
Professional Responsibilities:
- Handle all billing related questions and issues
- Take all first reports for claims filed with the agency
- Answer all policy specific questions
- Complete request forms for account reviews
- Process incoming correspondence
- Answer specific coverage questions that require rating
- Service client walk-ins that want an instant reactive renewal review
- Any other tasks the Management Group may assign
Qualifications and Requirements:
- 3+ Years Insurance Industry Experience
- Attention to detail – the ability to manage competing demands, and working quickly and efficiently
- Documentation skills are paramount in this position
- Excellent interpersonal and communication skills (both oral and written)
- Proficient with use of Microsoft Office Suite and products
- A passion for being part of a team that drives our company to industry leadership
- Ability to establish and maintain effective working relationships with both peers and clients
- Authorized to work in the U.S. without sponsorship
About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2023 Inc. 5000 list of fastest-growing companies. With more than 2,000 employees operating in over 160 locations across 47 states, Patriot\’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.
Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.
In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:
- Medical, Dental, and Vision Benefits
- Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
- Company paid Short-Term Disability, Long-Term Disability and Group Term Life
- Company paid Employee Assistance Program
- Paid holidays
- Personalized PTO
- 401 (k)
Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com .
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Client Service Manager (Hybrid) employer: PDCM Insurance Inc.
Contact Detail:
PDCM Insurance Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager (Hybrid)
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the specific products and services offered by FBInsure. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of FBInsure or Patriot Growth Insurance Services. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to showcase your interpersonal and communication skills through role-playing scenarios. As a Client Service Manager, you'll need to handle various client interactions, so practising these skills can give you an edge in interviews.
✨Tip Number 4
Research common challenges faced by clients in the insurance sector and think about how you would address them. Being able to discuss potential solutions during your interview will highlight your problem-solving abilities and readiness for the role.
We think you need these skills to ace Client Service Manager (Hybrid)
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities of a Client Service Manager at FBInsure. Highlight your relevant experience in insurance and client service in your application.
Tailor Your CV: Make sure your CV reflects your 3+ years of insurance industry experience. Emphasise your attention to detail, documentation skills, and proficiency with Microsoft Office Suite, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal and communication skills. Use specific examples from your past experiences to demonstrate how you can deliver unmatched service and support to clients.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as this reflects your attention to detail and professionalism.
How to prepare for a job interview at PDCM Insurance Inc.
✨Know Your Insurance Basics
Make sure you brush up on your insurance knowledge, especially regarding billing, claims, and policy specifics. Being able to discuss these topics confidently will show that you're well-prepared and understand the industry.
✨Demonstrate Empathy and Communication Skills
As a Client Service Manager, you'll need to be an empathic communicator. Prepare examples of how you've successfully handled client interactions in the past, showcasing your ability to listen and respond effectively to their needs.
✨Highlight Your Attention to Detail
This role requires managing competing demands and documentation skills. Be ready to discuss how you've maintained accuracy in your previous roles, perhaps by sharing specific instances where your attention to detail made a difference.
✨Show Your Team Spirit
FBInsure values teamwork and collaboration. Think of examples that demonstrate your ability to work well within a team, and express your enthusiasm for contributing to a company that prioritises operational excellence and growth.
