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- Tasks: Coordinate shipping and customer service for European and International orders.
- Company: Join PDC Brands, a rapidly growing wellness and personal care company with global reach.
- Benefits: Enjoy a competitive salary, 22 AL days, Medicash benefits, and exclusive discounts.
- Why this job: Be part of a dynamic team that values self-care and customer satisfaction.
- Qualifications: Experience in shipping consumer goods and knowledge of export documentation is essential.
- Other info: Office-based role located in Uxbridge; great opportunity for growth in a thriving company.
The predicted salary is between 16800 - 28000 £ per year.
Please be advised that this is an office based position. The office is based in Uxbridge (UB8 1JG)
About the Company –
PDC Brands is one of the fastest growing wellness and personal care companies in the world. With a global portfolio of brands across wellness, personal care, and fragrance, our ambition is to bring premium yet accessible product experiences to daily self-care.
About the Role –
The role is a customer service administration role who will be in contact with both our European and UK warehouse regarding our European and International customer orders. This role will also liaise with our in-house European Sales Team to ensure that all orders are on track to be dispatched to meet customer delivery dates, and all relevant paperwork is completed for orders to be dispatched in a timely manner.
Responsibilities
- Reviewing orders and processing orders changes, returns and cancellations.
- Produce export and shipping documentation such as packing lists, invoices, Certificates of Origin, COA and other relevant documents as per our customer requirements to be sent back to our warehouse.
- Communicating with both our Internal and External customers regarding status of orders, stock availability and highlighting any potential issues or delays.
- Creating and maintaining tracker reports of all outstanding orders, to be shared with internal departments.
Required Skills
- Ideally needs a good understanding of shipping consumer goods in EU
- Knowledge of export and shipping documentation is essential.
- Knowledge of Intercoms is desirable but not essential.
Benefits:
- Salary is £28,000 PA
- 22 AL days PA + we close between Christmas and new year (those are given)
- Medicash benefit
- EAP access (employee assist program)
- Membership to a discount platform for retailers, holidays, grocers and more.
Shipping Coordinator employer: PDC BRANDS (UK)
Contact Detail:
PDC BRANDS (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shipping Coordinator
✨Tip Number 1
Familiarize yourself with the specific shipping regulations and documentation required for both EU and international orders. This knowledge will not only help you stand out but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the shipping and logistics industry, especially those who have experience with consumer goods. They can provide valuable insights and may even refer you to opportunities within PDC Brands.
✨Tip Number 3
Showcase your organizational skills by preparing a mock order tracking report. This will give you a practical example to discuss during your interview, highlighting your ability to manage multiple orders and deadlines effectively.
✨Tip Number 4
Research PDC Brands and their product portfolio thoroughly. Understanding their mission and values will allow you to tailor your conversations and show how you can contribute to their goals as a Shipping Coordinator.
We think you need these skills to ace Shipping Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Shipping Coordinator position. Understand the key responsibilities and required skills, especially regarding shipping documentation and customer communication.
Tailor Your CV: Customize your CV to highlight relevant experience in shipping, customer service, and administration. Emphasize any previous roles where you managed orders or dealt with export documentation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the shipping process and your ability to communicate effectively with both internal teams and customers. Mention specific examples from your past experiences that relate to the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Shipping Coordinator role.
How to prepare for a job interview at PDC BRANDS (UK)
✨Understand the Shipping Process
Make sure you have a solid understanding of the shipping process, especially regarding consumer goods in the EU. Be prepared to discuss your experience with export and shipping documentation, as this is essential for the role.
✨Showcase Your Customer Service Skills
Since this role involves liaising with both internal and external customers, highlight your customer service experience. Share examples of how you've effectively communicated with clients and resolved issues in the past.
✨Be Ready to Discuss Order Management
Prepare to talk about your experience with order management, including processing changes, returns, and cancellations. Mention any tools or systems you've used to track orders and ensure timely dispatch.
✨Familiarize Yourself with Relevant Software
While knowledge of Intercoms is desirable but not essential, being familiar with similar software can set you apart. Research any relevant tools that may be used in the role and express your willingness to learn new systems.
