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- Tasks: Analyse data using Power BI to enhance customer service and streamline processes.
- Company: Join a leading multinational in manufacturing, focused on innovation and customer satisfaction.
- Benefits: Enjoy 31 days holiday, a modern office, and exciting annual company events.
- Why this job: Be part of a dynamic team improving customer experiences through data-driven insights.
- Qualifications: Fluent in French and English, with experience in customer service and data analysis.
- Other info: Work 4 days in the office and 1 day remotely, with a salary up to £33,000.
The predicted salary is between 24000 - 33000 £ per year.
Please note the successful candidate must be French speaking, as will be dealing with European offices and customers.
Location: Eastbourne | 4 days in the office, with 1 day remote
Salary: Up to £33,000.00 per annum (depending on experience)
Hours: 40 hours a week | Monday – Friday 9.00am – 5.00pm
Benefits: 31 days holiday (Including bank holidays), Modern open plan office, Annual company events
Our client, a multi-national leader in the manufacturing space, has an immediate need to employ a Power BI analyst. This newly created role focuses on improving customer processes to automate the customer service function. This role will bridge the gap between IT Infrastructure and data insights to improve service offering to customers through reports, data and better understanding of customer needs. The successful candidate will be analytical and data driven to improve supply chain channels utilising ERP to manage and integrate core business processes. This role will be a mixture of data analysis, using Power BI and customer service to improve service offering to customers through data, analysing trends and refining data to automate systems and speed up processes.
Key Responsibilities:
- Customer Support: Respond to customer inquiries via phone and email, in a professional and timely manner. Resolve customer complaints, concerns, or issues efficiently, within the agreed timescale, ensuring customer satisfaction. Support customers with information on the complete product and service suite.
- Order Management: Accurately process orders (for internal and external customers), returns, and exchanges. Work closely with the warehouse and logistics teams to ensure smooth order processing and timely deliveries.
- Administrative Duties: Compile and generate sales reports, including sales performance, customer data and order trends. Support the Commercial Team with administrative tasks, such as preparing presentations and managing documentation. Monitor inventory levels, highlighting to relevant teams when out of scope orders are received.
- Communication & Collaboration: Collaborate internally to relay customer feedback and offer insight for product/service improvement. Assist in updating the customer service knowledge base.
Key Competencies:
- Proven experience of solving customer problems, ideally within a customer services environment.
- Fluency in French (preferably a French or Belgium native) and fluency in English with work Visa for UK.
- Excellent literacy and numeracy skills.
- Strong commercial insight, problem-solving skills and a positive attitude.
- Proficiency in using office software, spreadsheets and CRM systems is essential.
- Fluent in Power BI or equivalent.
- Attention to detail and accuracy.
Personal Profile:
- Working as part of a strong team, you will be an independent worker who is confident in using own initiative.
- Enthusiastic & energetic individual.
- Self-motivated relationship builder with excellent interpersonal skills – able to develop effective relationships.
- Cross cultural awareness, respect for other cultures.
- Strong commercial insight & communication skills.
To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA SEARCH & SELECTION LIMITED.
Power BI Analyst employer: PDA Search & Selection
Contact Detail:
PDA Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Power BI Analyst
✨Tip Number 1
Brush up on your French language skills! Since this role requires fluency in French, practice speaking and writing in French to ensure you can communicate effectively with European offices and customers.
✨Tip Number 2
Familiarise yourself with Power BI and its functionalities. Consider taking online courses or tutorials to enhance your skills, as being proficient in Power BI is crucial for this role.
✨Tip Number 3
Research the company and its customer service processes. Understanding their current systems and challenges will help you demonstrate how you can contribute to improving customer satisfaction during interviews.
✨Tip Number 4
Prepare examples of how you've solved customer problems in the past. Being able to share specific instances where you've improved processes or resolved issues will showcase your problem-solving skills effectively.
We think you need these skills to ace Power BI Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analysis and customer service. Emphasise your proficiency in Power BI and any experience you have with ERP systems, as these are crucial for the role.
Showcase Language Skills: Since fluency in French is a requirement, ensure that your language skills are prominently displayed on your CV. You might also consider including a brief section on your experience using French in a professional context.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your skills and experiences align with the job description. Mention your problem-solving abilities and your approach to improving customer satisfaction through data insights.
Highlight Relevant Achievements: In both your CV and cover letter, include specific examples of past achievements that demonstrate your analytical skills and ability to improve processes. Use metrics where possible to quantify your impact.
How to prepare for a job interview at PDA Search & Selection
✨Brush Up on Power BI Skills
Make sure you're well-versed in Power BI, as this role heavily relies on it. Be prepared to discuss your previous projects and how you've used Power BI to analyse data and generate reports.
✨Showcase Your Customer Service Experience
Since the role involves customer support, highlight your experience in resolving customer issues. Prepare examples of how you've handled difficult situations and improved customer satisfaction in the past.
✨Demonstrate Your Language Proficiency
Fluency in French is a must for this position. Be ready to converse in French during the interview to showcase your language skills and comfort level when dealing with European clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would approach common customer service challenges and be ready to explain your thought process.
