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- Tasks: Analyse data using Power BI to enhance customer service and streamline processes.
- Company: Join a leading multinational in the manufacturing sector, making a real impact.
- Benefits: Enjoy 31 days holiday, a modern office, and exciting annual company events.
- Why this job: Be part of a dynamic team improving customer experiences through data-driven insights.
- Qualifications: Fluent in French and English, with experience in customer service and data analysis.
- Other info: Work 4 days in the office and 1 day remotely, with a salary up to £33,000.
The predicted salary is between 19800 - 46200 £ per year.
Please note the successful candidate must be French speaking, as will be dealing with European offices and customers.
Location: Eastbourne | 4 days in the office, with 1 day remote
Salary: Up to £33,000.00 per annum (depending on experience)
Hours: 40 hours a week | Monday – Friday 9.00am – 5.00pm
Benefits: 31 days holiday (Including bank holidays), Modern open plan office, Annual company events
Our client, a multi-national leader in the manufacturing space, has an immediate need to employ a Power BI analyst. This newly created role focuses on improving customer processes to automate the customer service function. This role will bridge the gap between IT Infrastructure and data insights to improve service offering to customers through reports, data and better understanding of customer needs. The successful candidate will be analytical and data driven to improve supply chain channels utilising ERP to manage and integrate core business processes. This role will be a mixture of data analysis, using Power BI and customer service to improve service offering to customers through data, analysing trends and refining data to automate systems and speed up processes.
Key Responsibilities:
- Customer Support: Respond to customer inquiries via phone and email, in a professional and timely manner. Resolve customer complaints, concerns, or issues efficiently, within the agreed timescale, ensuring customer satisfaction. Support customers with information on the complete product and service suite.
- Order Management: Accurately process orders (for internal and external customers), returns, and exchanges. Work closely with the warehouse and logistics teams to ensure smooth order processing and timely deliveries. Managing customers' expectations.
- Administrative Duties: Compile and generate sales reports, including sales performance, customer data and order trends. Support the Commercial Team with administrative tasks, such as preparing presentations and managing documentation. Monitor inventory levels, highlighting to relevant teams when out of scope orders are received.
- Communication & Collaboration: Collaborate internally to relay customer feedback and offer insight for product/service improvement. Assist in updating the customer service knowledge base.
Key competencies:
- Proven experience of solving customer problems, ideally within a customer services environment.
- Fluency in French (preferably a French or Belgium native) and fluency in English.
- Excellent literacy and numeracy skills.
- Strong commercial insight, problem-solving skills and a positive attitude.
- Proficiency in using office software, spreadsheets and CRM systems is essential.
- Fluent in Power BI or equivalent.
- Attention to detail and accuracy.
Personal Profile:
- Working as part of a strong team, you will be an independent worker who is confident in using own initiative.
- Enthusiastic & energetic individual.
- Self-motivated relationship builder with excellent interpersonal skills.
- Cross cultural awareness, respect for other cultures.
To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA SEARCH & SELECTION LIMITED.
Power BI Analyst employer: PDA Search & Selection
Contact Detail:
PDA Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Power BI Analyst
✨Tip Number 1
Brush up on your French language skills! Since this role requires fluency in French, practice speaking and writing in French to ensure you can communicate effectively with European offices and customers.
✨Tip Number 2
Familiarise yourself with Power BI and its features. Consider creating sample reports or dashboards that showcase your analytical skills and understanding of data visualisation, as this will be crucial for the role.
✨Tip Number 3
Network with professionals in the customer service and data analysis fields. Attend relevant events or join online forums to connect with others who may provide insights or referrals for the position.
✨Tip Number 4
Research the company and its products thoroughly. Understanding their customer service processes and how they utilise data will help you demonstrate your knowledge and enthusiasm during any interviews.
We think you need these skills to ace Power BI Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analysis and customer service. Emphasise your proficiency in Power BI and any experience you have with ERP systems, as these are crucial for the role.
Showcase Language Skills: Since fluency in French is a requirement, ensure that your language skills are prominently displayed on your CV. You might also consider including a brief section on your experience using French in a professional context.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the job description. Highlight your analytical abilities and how you've used data to improve customer service in previous roles.
Highlight Problem-Solving Examples: In your application, include specific examples of how you've solved customer problems in the past. This will demonstrate your ability to handle customer inquiries and complaints effectively, which is key for this position.
How to prepare for a job interview at PDA Search & Selection
✨Brush Up on Your Power BI Skills
Make sure you're well-versed in Power BI, as this role heavily relies on it. Be prepared to discuss your previous projects and how you've used Power BI to analyse data and generate reports.
✨Showcase Your Customer Service Experience
Since the role involves a lot of customer interaction, be ready to share examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving skills and ability to manage difficult situations.
✨Demonstrate Your Language Proficiency
Fluency in French is a must for this position. Practice speaking in French before the interview and be prepared to answer questions in both French and English to showcase your language skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your analytical thinking and customer service approach. Think of specific examples where you've improved processes or handled customer complaints effectively.
