At a Glance
- Tasks: Lead a dynamic team to maximise store profitability and deliver exceptional customer service.
- Company: Join a leading fashion retailer with a vibrant and supportive culture.
- Benefits: Enjoy 30 days holiday, pension, and exclusive discounts across the group.
- Other info: Flexible shifts and great opportunities for career growth await you.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: Previous retail management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
- Shift Patterns: 5 days out of 7 (Weekend work included)
- Benefits: 30 days holiday (including bank holidays), Pension, Discounts across the group
An excellent opportunity has presented itself to join our client, as their Retail Store Manager.
An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager.
As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs.
You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers.
- Primary Responsibilities
- Increasing Store Profitability & Sales
- You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve.
Reviewing performance and making suggestions to increase sales.
- Utilising KPI’s to enhance store performance and sales.
- Awareness of store performance, relating to; customer footfall, conversion and average spend.
- Ability to show initiative in product placement and prioritise concession.
- Review margins and sales per square foot to ensure maximum profit.
- New business development.
- Ensure staff are consistently aware of sales targets and exceeding expectations.
- Ensure staff are trained with regards to visual merchandising.
- Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities.
- Maintain costs in line with budget, proactively planning to maximise available budget.
- Customer Service
- Demonstrate good customer awareness and interaction at all times, setting the standard for your store.
- Monitor and seek continuous improvement on the level of service given to customers.
- Constantly improve product knowledge of your staff and yourself.
- Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling.
- Ensuring Rota’s are completed, with enough staff on each shift, within budget.
- Staff Management
Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store.
Effectively onboard and induct all new staff in line with company expectations.
Train and develop team in line with company guidelines and coach individuals to reach their full potential.
Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession.
Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate.
Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
Ability to maintain and enhance successful business relationships.
Administration & Health/ Safety
Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities.
Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment.
Experience & Requirements
- Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc.
- Experience with managing teams of up to 25 staff members.
- Confident in leading a team and ensuring your team is performing to the best of their ability.
- Exceptional customer service skills.
- Experience with managing budgets, increasing sales and dealing with profitability.
- Ensuring KPI’s are hit and sales targets are exceeded.
- Flexible to work weekends and longer shifts when required.
- Happy to be contracted 39 hours per week, with shift flexibility.
- Proficient in administration, reporting and health & safety.
- Previous experience with recruiting, onboarding, training and developing staff.
If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below.
Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED
Store Manager in Newry employer: PDA Search & Selection
As a Regional Cleaning Manager with our esteemed facilities management provider, you will thrive in a dynamic work culture that prioritises excellence and employee development. With a competitive salary of £42,000 per annum, a company car, and fuel card, you will enjoy the benefits of a supportive environment that fosters growth and recognises your contributions across South East England's diverse retail sites. Join us to lead a dedicated team, ensuring high cleaning standards while enjoying a balanced work-life schedule with weekends off.
Contact Details:
PDA Search & Selection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Newry
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like PDA Search & Selection, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like PDA Search & Selection!
We think you need these skills to ace Store Manager in Newry
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at PDA Search & Selection, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at PDA Search & Selection and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show PDA Search & Selection that you’re ready to jump in and contribute right away!
How to prepare for a job interview at PDA Search & Selection
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
