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- Tasks: Lead daily store operations and boost sales while ensuring top-notch customer service.
- Company: Join a leading fashion retailer known for its vibrant culture and commitment to excellence.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values creativity and customer engagement in a fast-paced environment.
- Qualifications: Previous retail management experience is essential; passion for fashion is a plus!
- Other info: Weekend work is required; perfect for those looking to gain valuable retail experience.
The predicted salary is between 24000 - 36000 £ per year.
Location: Ripon
Hours: 39 hours per week
Shift Patterns: 5 days out of 7 (Weekend work included)
Salary: Competitive
An excellent opportunity has presented itself to join our client, as their Assistant Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for an Assistant Retail Store Manager to join the management team, reporting to the Retail Store Manager. As the Assistant Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs.
You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers.
- Primary Responsibilities
- Increasing Store Profitability & Sales
- You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to assist the store manager to improve. Reviewing performance and making suggestions to increase sales.
- Utilising KPI’s to enhance store performance and sales.
- Awareness of store performance, relating to; customer footfall, conversion and average spend.
- Ability to show initiative in product placement and prioritise concession.
- Ensure staff are consistently aware of sales targets and exceeding expectations.
- Ensure staff are trained with regards to visual merchandising.
- Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities.
- Customer Service
- Demonstrate good customer awareness and interaction at all times, setting the standard for your store.
- Monitor and seek continuous improvement on the level of service given to customers.
- Constantly improve product knowledge of your staff and yourself.
- Line manager store assistants.
- Staff Management
- Assist the store manager in recruiting staff as authorised by Retail Store Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store.
- Assist with onboarding and inducting new staff in line with company expectations.
- Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession.
- Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
- Ability to maintain and enhance successful business relationships.
- Experience & Requirements
- Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc.
- Experience with supervising teams.
- Confident in supervising small teams and ensuring your team is performing to the best of their ability.
- Exceptional customer service skills.
- Flexible to work weekends and longer shifts when required.
- Happy to be contracted 39 hours per week, with shift flexibility.
- Proficient in administration, reporting and health & safety.
- Previous experience with recruiting, onboarding, training and developing staff.
If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined above. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED.
Assistant Retail Store Manager employer: PDA Search & Selection
Contact Detail:
PDA Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Retail Store Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the fashion industry. Being knowledgeable about current styles and customer preferences will help you stand out during interviews, as it shows your passion for the sector.
✨Tip Number 2
Prepare to discuss your previous experience in managing teams and improving sales. Think of specific examples where you successfully led a team or implemented strategies that boosted store performance.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that highlight your ability to handle difficult situations or enhance customer satisfaction. This will demonstrate your commitment to excellent service.
✨Tip Number 4
Be ready to discuss how you would approach staff training and development. Think about methods you've used in the past to motivate and train team members, as this is crucial for the role.
We think you need these skills to ace Assistant Retail Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, especially any roles where you've supervised teams or improved sales performance. Use specific examples that align with the responsibilities of the Assistant Retail Store Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion retail and your customer service skills. Mention how your previous experiences have prepared you for this role and how you can contribute to increasing store profitability.
Highlight Key Skills: In your application, emphasise your ability to manage staff, improve customer service, and utilise KPIs effectively. These are crucial for the role, so make sure they stand out in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in retail management.
How to prepare for a job interview at PDA Search & Selection
✨Showcase Your Leadership Skills
As an Assistant Retail Store Manager, you'll be expected to lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and train staff to achieve sales targets.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to retail, such as customer footfall, conversion rates, and average spend. Be ready to discuss how you would use these metrics to improve store performance.
✨Demonstrate Customer Service Excellence
Prepare to discuss your approach to customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this role heavily emphasises delivering excellent service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in retail management, such as handling difficult customers or managing staff conflicts, and how you would address them.
