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- Tasks: Handle calls and emails, manage job allocations, and ensure excellent service delivery.
- Company: Leading UK construction and engineering solutions provider with a focus on innovation.
- Benefits: 33 days holiday, private pension, and employee discounts.
- Why this job: Join a dynamic team and make a real impact in facilities management.
- Qualifications: Some admin experience and basic understanding of refrigeration systems preferred.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 20000 - 29000 £ per year.
Location: Oldham | Office Based
Salary: £24,374.00 per annum
Hours: 40 hours per week
Benefits: 33 days holiday (including bank holidays), Private Pension, Employee Discount Platform
Our client, one of the UK’s leaders in providing innovative construction and engineering solutions for clients within a variety of sectors, has an immediate need to employ an administrator to work across internal business divisions who will deal with administrative duties across defined FM contracts.
Job Function:
To act as the first point of contact, handling inbound and outbound telephone calls & electronic communication from Customers and Suppliers in relation to service issues. To liaise with Service Engineers, Customers, Suppliers and Sub Contractors to ensure the effective allocation of jobs to ensure completion within agreed timescales. The accurate recording of information on our bespoke Service PPM system, along with the management of associated documentation from your regional Engineers in line with Company procedures and key performance indicators.
Principle Accountabilities:
- Process inbound reactive maintenance calls, and following up with the appropriate outbound calls to field Engineers, Suppliers and Contractors.
- Log information accurately on the bespoke Service Planned Preventative Maintenance (PPM) System.
- Monitor response times of field Engineers to ensure PPM’s are completed in the agreed time period.
- Liaison with equipment suppliers and notification of delivery issues to Service Management.
- Managing equipment deliveries, returns and replacements.
- Ensure that appropriate escalation procedures are followed, with particular regard to Health & Safety related incidents.
- Work as part of a team to deliver excellent service to the Customer.
- Accurately process invoices, quotations and purchase orders.
- The collation and submission of management diaries, weekly reports and service statistics.
- Arranging meetings, preparation of meeting agenda and preparation / circulation of meeting minutes.
Key Experience Required:
- Some administration experience within a large organisation would be desirable.
- Experience assigning and managing workloads.
- Basic understanding of refrigeration systems to support effective job allocation and communication.
- Ability to interpret basic engineering reports or service notes.
- Background in client-facing roles or handling service queries.
- Comfortable using Excel or other tools for reporting and data tracking.
To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA SEARCH & SELECTION LIMITED.
Administrator employer: PDA Search & Selection
Contact Detail:
PDA Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Administrator role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially in facilities management. Think about how your skills can help them achieve their goals, and be ready to share specific examples from your past experiences.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of standing out. Plus, we love seeing familiar faces!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight any relevant experience you have in administration, especially within large organisations, and don’t forget to mention your client-facing skills!
Showcase Your Skills: In your application, emphasise your ability to manage workloads and communicate effectively with customers and suppliers. We want to see how you can contribute to our team and help deliver excellent service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PDA Search & Selection
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role in Facilities Management. Familiarise yourself with the key responsibilities like handling inbound calls and managing documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated with customers or suppliers. Highlight how you handled service issues or escalated problems, as this will demonstrate your ability to manage client-facing roles.
✨Demonstrate Your Organisational Skills
The job involves managing multiple tasks like processing invoices and arranging meetings. Bring up specific instances where you've successfully juggled various administrative duties. Discuss any tools or systems you’ve used to stay organised, especially if you have experience with Excel or similar software.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to facilities management or how they measure success in the role. This shows that you’re not just interested in the job, but also in how you can contribute to their team and improve their processes.