IT Operational Support Engineer – 1st Line

IT Operational Support Engineer – 1st Line

Location: Middlesbrough

Closing Date: 19th September 2025

PD Ports is a leading UK port business offering end-to-end supply chain solutions, employing over 1,400 people in the UK. With headquarters based in the Northeast of England, PD Ports owns and operates theUK’s sixth largest port by volume. Operating out of 11 key portsand logistics centres across the UK, we are committed to retaining and developing talent nationwide.

A vacancy has arisen for a 1 st Line IT Support Engineer at PD Ports within the IT Service Desk team.

Location: Teesside

Working Arrangements: Monday-Friday – 09:00-17:00

The five main things our 1 st Line Operational Support Engineer will be working on are:

• Windows 11 Rollout.
• Telephone and field support of all PD Ports’ IT users, ensuring all calls are logged, categorised and escalated wherever appropriate.
• Installation of laptops, desktops, printers and other peripherals across Tees, Humber and Southern regions.
• Maintenance of Active Directory accounts and Exchange mailboxes.
• Maintenance of PD Ports stock and asset management system.

We are seeking someone who:

• Has 2 years or more experience as a 1 st line IT support engineer.
• Is customer focussed and has 2 years or more experience in the customer service industry.
• Is an effective problem solver.
• Has a current driver’s license and owns their own vehicle.

We offer 25 days holiday, paid maternity, paternity and adoption leave, life insurance and a cycle to work scheme.

If you are interested in this opportunity please apply in writing, outlining relevant skills & experience, to hr.recruitment@pdports.co.ukand use job reference ITNW1839.

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