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- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Enjoy competitive salary, five weeks' leave, and staff discounts on pet care.
- Other info: Clear career progression with training opportunities in a supportive environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Newport Veterinary Hospital.
Location: Newport Veterinary Hospital
Contract: Permanent
Hours: 40 hours
Shift Pattern: No set days, will include weekends
Discover Our Practice: Get a glimpse of what makes us special:
About CVS Vets: Joining a CVS Vets-owned practice is more than just starting a job - it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.
If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You: We understand that benefits matter. Here are just a few of the perks you'll enjoy:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
For a full list of what we offer, please refer to our website. Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We're committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the 'Apply Now' button below. Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Receptionist in Newport employer: PD (Newport Isle of Wight)
Contact Detail:
PD (Newport Isle of Wight) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Newport
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets. Familiarise yourself with their mission and values, especially their commitment to putting pets first. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence in handling calls and greeting clients warmly. Remember, a friendly smile goes a long way!
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled emotional situations in the past. Whether it's comforting a distressed client or managing a tough conversation, demonstrating your ability to provide emotional support will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on the CVS Vets site, you’ll ensure your application gets the attention it deserves. Plus, you can explore all the perks we offer while you’re there!
We think you need these skills to ace Receptionist in Newport
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Highlight Your Communication Skills: As a Veterinary Receptionist, you'll be the first point of contact for clients. Make sure to emphasise your strong communication skills and any experience you have in customer service. We want to see how you can make clients feel welcomed and valued!
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Use keywords from the description to demonstrate that you understand the role and are ready to contribute to our mission of putting pets first.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can't wait to hear from you!
How to prepare for a job interview at PD (Newport Isle of Wight)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, and general care will show your passion for animals and impress the interviewers at CVS Vets.
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and friendly communication. Role-play with a friend to simulate common scenarios you might face, like scheduling appointments or addressing client concerns.
✨Show Empathy and Resilience
Prepare to discuss how you've handled emotional situations in the past. Share examples that highlight your ability to provide support and understanding to clients during tough times, as this is crucial in a veterinary setting.
✨Familiarise Yourself with the Systems
If you have experience with Microsoft Office or any database systems, be ready to talk about it. If not, do a bit of research on common veterinary software to show your willingness to learn and adapt quickly.