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- Tasks: Provide IT sales advice and technical support to customers via phone, email, and chat.
- Company: Join PC Specialist, Europe's leading systems integrator with a vibrant team culture.
- Benefits: Enjoy casual dress, employee discounts, and increasing holiday allowance.
- Why this job: Be part of a growing company where your tech skills can shine and evolve.
- Qualifications: Knowledge of computer hardware and customer service experience required.
- Other info: Dynamic call centre environment with opportunities for career growth.
The predicted salary is between 23000 - 32000 £ per year.
£27,135.68
40 Hours, Full time
Monday – Friday (09:30 – 18:00)
Department: Call Center
Location: Wakefield, United Kingdom
Positions available: 1
Posted: Monday, 22 September 2025
Job Description
PC Specialist Ltd is Europe\’s leading systems integrator, which currently employs upwards of 220 staff at its Headquarters in West Yorkshire, UK. We are further in operation from a recently opened premises in the Netherlands. We specialise in manufacturing bespoke PCs, laptops, workstations & servers for consumer, business, and education markets, across the UK & Europe.
We are delighted to announce that an exciting opportunity has arisen within our call centre, based in the outskirts of Wakefield. We are seeking computer enthusiasts to join our expanding team of 1st Line UK IT Sales/Support Engineers.
The day-to-day workload within our call centre is varied but can often be demanding, especially during seasonal peak times, therefore, we are looking for candidates who will be able to adapt quickly to varying pressure. An ability to multitask, prioritise and organise are key to being successful within this role.
A typical working day consists of providing sales advice to prospective and existing customers, alongside order tracking and technical support to our existing customers through means of phone calls, emails, live chat and remote support. We provide honest advice tailored towards individual needs. We do not \’cold call\’ or pressure our prospective or existing customers.
There are excellent opportunities for candidates who apply themselves and evolve within their role as the company continues to expand. The successful candidate will be committed and ambitious for both themselves and PCSpecialist.
We are hiring for the following shift:
Monday – Friday (6 month rolling contract)
09:30 – 18:00 (1 hour lunch break )
Requirements
- Active knowledge on the latest computer hardware.
- Ability to understand and visualise how computers are configured and built.
- A good understanding on troubleshooting computer hardware and software.
- Ability to explain technical jargon to nontechnical customers.
- Experience working within a high-pressure environment.
- Punctual, reliable, conscientious and an excellent communicator.
- Customer service: 1 year (Required)
Language Skills
- English
Desirable Skills
- Experience using remote support software.
- Fast and accurate typing skills.
- Basic networking skills.
- Technical support: 1 year (Preferred)
Benefits
- Casual dress
- Company events
- Employee discount
- On-site parking
- Sage benefits (retail discounts, 24/7 helpline/GP
- Increasing holiday allowance & life assurance for long-serving employees
1st line uk it sales and support engineer employer: PCSpecialist
Contact Detail:
PCSpecialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line uk it sales and support engineer
✨Tip Number 1
Get to know the company inside out! Research PC Specialist Ltd, their products, and their values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via chat, being able to explain technical stuff in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or join relevant tech forums. You never know who might give you a heads-up about the role or even put in a good word for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about wanting to join the team at PC Specialist Ltd.
We think you need these skills to ace 1st line uk it sales and support engineer
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for computers and technology! Mention any relevant experience or projects you've worked on that showcase your knowledge of hardware and software. We love candidates who are genuinely excited about what they do.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and any technical skills that match the job description. We want to know why you're the perfect fit for our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PCSpecialist
✨Know Your Tech
Brush up on the latest computer hardware and software. Be ready to discuss how different components work together and troubleshoot common issues. This will show your passion for technology and your ability to support customers effectively.
✨Practice Your Communication Skills
Since you'll be explaining technical jargon to non-technical customers, practice simplifying complex concepts. Role-play with a friend or family member to ensure you can communicate clearly and confidently during the interview.
✨Show Your Customer Service Experience
Prepare examples from your past roles where you provided excellent customer service. Highlight situations where you handled pressure well, as this role can be demanding, especially during peak times.
✨Be Ready to Multitask
Think of scenarios where you've successfully managed multiple tasks at once. During the interview, share these experiences to demonstrate your ability to prioritise and organise effectively in a fast-paced environment.