Creative Marketing Operations Project Manager

Overview

Creative Marketing Ops PM / Production Operations Manager

West London Hybrid 4 days/pw on site in West London 1 day pw wfh.

Available ASAP at short notice (within 2-4 weeks notice)

Looking for a Creative Marketing Operations Project Manager/ Production Operations Manager with proven experience in a similar multi-territory production environment. The Project Manager will support the Director, Senior Manager, and Creative Operations team by leading the planning and delivery of regional marketing and creative projects across this well-known Video subscription Service. This role is responsible for managing projects end to end, coordinating stakeholders, and ensuring work is delivered on time, on budget, and to brand standards.

This is a hands-on management role requiring a confident, organised Creative Marketing project manager with experience working in fast-paced creative or marketing environments. The successful candidate will bring structure to complex creative workflows, manage multiple projects simultaneously, and act as a key point of contact between Creative, Operations, Marketing, and external partners. Requires production delivery in a multi-territory marketing production environment and experience in post-production and traffic / asset management etc.

Strong communication skills, attention to detail, and the ability to prioritise across competing deadlines are essential. The Project Manager must remain calm under pressure, proactively manage risk, and support creative teams by enabling efficient and well-planned delivery. Ideally worked in a Video subscription, media and entertainment or similar B2C sector.

Areas of Responsibility

• Project Management & Delivery — Own the end-to-end delivery of projects from briefing through to final delivery, with full responsibility for timelines, budgets, and quality outcomes.
• Project Management & Delivery — Lead the development and maintenance of comprehensive project plans, schedules, and delivery milestones, exercising judgement to balance creative ambition with operational constraints.
• Project Management & Delivery — Manage and prioritise multiple concurrent projects, setting direction and accountability for actions and deliverables across teams.
• Project Management & Delivery — Act as the escalation point for delivery risks, delays, or issues, driving resolution and escalating strategically where required.
• Stakeholder Coordination & Communication — Lead day-to-day engagement with Brief Owners, Creative teams, Operations, and Approvers (Brand, Legal, Compliance), managing expectations and influencing outcomes.
• Stakeholder Coordination & Communication — Own stakeholder relationships across UK, Regional, EMEA, and US Global Marketing teams, operating confidently within a matrixed, international environment.
• Stakeholder Coordination & Communication — Lead and manage the creative approval process, including coordination with US teams, ensuring clarity, timeliness, and alignment.
• Stakeholder Coordination & Communication — Challenge scope, timing, or delivery assumptions where necessary to protect quality, budgets, and timelines.
• Budget & Resource Management — Manage project budgets, tracking spend and supporting accurate forecasting.
• Budget & Resource Management — Work closely with Operations, Creative and Design leads to plan resourcing efficiently.
• Budget & Resource Management — Flag budget risks early and support corrective action where required.
• Budget & Resource Management — Own and manage project budgets, including forecasting, spend tracking, variance management, and identification of financial risk.
• Budget & Resource Management — Lead resourcing conversations with Operations, Creative, and Design leads to ensure efficient and effective allocation of internal and external resources.
• Budget & Resource Management — Proactively identify budget pressures and implement corrective actions to maintain financial control.
• Planning & Reporting — Present project plans, timelines, and production schedules to stakeholders and senior partners.
• Planning & Reporting — Provide regular, structured reporting on delivery status, priorities, risks, and budget performance.
• Planning & Reporting — Lead project status meetings, drive decision-making, and adapt plans in response to changing priorities.
• Planning & Reporting — Maintain clear project documentation and records.
• Workflow, Process & Operations — Uphold and embed best-practice workflows across Creative, Operations, and Marketing teams.
• Workflow, Process & Operations — Take ownership of identifying opportunities to improve delivery processes, operational efficiency, and ways of working.
• Workflow, Process & Operations — Ensure workflows are clearly communicated, consistently applied, and adhered to across all assigned projects.
• Workflow, Process & Operations — Provide operational oversight of tools, technology, and system integrations supporting creative delivery.
• Brand & Quality Assurance — Be accountable for ensuring all creative output meets brand standards, governance requirements, and quality expectations.
• Brand & Quality Assurance — Ensure creative teams are fully briefed and supported with accurate information, assets, and approvals.
• Brand & Quality Assurance — Oversee quality control across assets, approvals, and final delivery, intervening where standards are at risk.
• Brand & Quality Assurance — Any other duties as required.

Experience and Professional Qualifications Required

• Proven experience operating as a Project, Production, or Operations Manager, with demonstrated ownership of delivery in a multi-territory production environment.
• Previous experience as a Creative Marketing Operations Project Manager/ Production Operations Manager experience in a well-known international Brand.
• Strong, practical understanding of end-to-end creative and operational production processes, with the ability to apply this knowledge to planning, risk management, and decision-making.
• Demonstrated experience managing multiple complex projects simultaneously, with accountability for timelines, budgets, and stakeholders.
• Proven experience owning and managing budgets, including forecasting, and spend control.
• Strong organisational and leadership capability, with the ability to manage own workload and direct the work of others.
• Strong technical expertise (experience in post-production and traffic / asset management).
• Budgeting experience.
• Proven people-management or team-leadership experience, including setting priorities, providing guidance, and supporting performance.
• Experience working with channel management systems and delivery platforms.
• Up to date knowledge of industry body regulations for media advertising, Broadcasting, Entertainment, Communications and Theatre Union (Bectu, Clearcast etc.).
• Proven experience of managing a team.
• Experience with DAMS and Adobe a plus.
• A proactive, solutions-focused approach, with a track record of independent decision-making and taking ownership in fast-paced environment.

Skills Required

• Exceptional time management & project management/organisational abilities.
• Capable of working well under pressure and to tight deadlines.
• Exceptional communication & people skills.
• Excellent attention to detail.
• Ability to comprehend basic legal documents and insurance requirements.
• Health and safety awareness.

Other Attributes

• Builds Relationships.
• Communicates Effectively.
• Inspires Creativity and Innovation.
• Exhibits Professional Excellence.

Diversity and Inclusion Statement. | PCR Digital

“At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment – it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it’s why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you.”

We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.