At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot various technical issues.
- Company: Join a growing Managed Service Provider with a focus on exceptional customer service.
- Benefits: Competitive salary, career progression, ongoing training, and free parking.
- Other info: Perfect for enthusiastic individuals eager to grow their tech skills.
- Why this job: Gain hands-on experience with cutting-edge technologies in a supportive team environment.
- Qualifications: Experience in IT support and strong troubleshooting skills are essential.
Salary: £28,000 - 35,000 per year
Requirements
- Previous experience in an IT Support, Service Desk, or Helpdesk role
- Strong troubleshooting skills across Windows and Microsoft environments
- Experience administering Microsoft 365 services
- Familiarity with Microsoft Intune and endpoint management
- Knowledge of Microsoft Entra ID (Azure AD)
- Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologies
- Experience working with ticketing and ITSM systems
- Excellent communication and customer service skills
- Strong organisational and problem-solving abilities
- Experience working within a Managed Service Provider (MSP) is desirable
- Knowledge of cybersecurity best practices including MFA, Conditional Access, and endpoint protection is desirable
- Experience with backup and disaster recovery solutions is desirable
- Microsoft, CompTIA, or equivalent certifications are desirable
- Exposure to Azure cloud services is desirable
- GCSE or equivalent is preferred
- IT technical support experience of 1 year is preferred
- English is required
- Car driving licence is required
Responsibilities
- Provide 1st and 2nd line technical support via phone, email, remote access, and onsite visits
- Diagnose and resolve hardware, software, networking, and user-related issues
- Support Windows, macOS, and Windows Server environments
- Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, and user management
- Manage devices through Microsoft Intune, including enrolment, compliance policies, and endpoint configuration
- Maintain and support Microsoft Entra ID (Azure AD) users, groups, and access controls
- Log, prioritise, and manage incidents and service requests using our IT service management platform
- Assist with infrastructure upgrades, client onboarding, and project delivery
- Support onsite installations of IT equipment and business systems
- Contribute to continuous service improvement by identifying recurring issues and recommending solutions
- Provide guidance and training to end users on best practices and security awareness
We are a growing Managed Service Provider delivering IT support and cloud solutions to over 65 businesses across a variety of sectors. Our team prides itself on delivering exceptional customer service, proactive support, and modern technology solutions. This is an office-based, full-time opportunity in Taunton, offering a competitive salary, structured career progression, ongoing training and certification support, exposure to a broad range of technologies and projects, and a supportive team environment. We also offer opportunities to develop cloud, infrastructure, and security skills, along with a company pension scheme, holiday entitlement, regular performance and salary reviews, and free parking. The role is in person and suited to someone enthusiastic, customer-focused, and eager to grow within a supportive and ambitious environment.
IT Support Engineer in Taunton employer: PCN Computers Ltd
As a growing Managed Service Provider based in Taunton, we offer an exceptional work environment where IT Support Engineers can thrive. Our commitment to employee development is reflected in our structured career progression, ongoing training, and exposure to diverse technologies, all within a supportive team culture that values customer service excellence. With competitive salaries, a company pension scheme, and regular performance reviews, we ensure our employees are well-equipped and motivated to succeed in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Taunton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PCN Computers Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PCN Computers Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PCN Computers Ltd!
✨Direct Apply to PCN Computers Ltd
Let's not forget to apply directly through the PCN Computers Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Taunton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PCN Computers Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PCN Computers Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PCN Computers Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
