Despatch QC Inspector in Bridgend

Life changing therapies.

Global impact.

Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in people who make an impact, drive progress and create a better tomorrow.

Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

General Purpose of Role

Assure the quality of clinical trials distribution.

• Main Responsibilities
• Ensure that all activities are carried to GMP and GDP.
• Perform post‑pick verification of clinical trial shipments to confirm that the appropriate supplies have been picked and prepared for dispatch correctly.
• Verify that temperature‑controlled shipments (cold chain, frozen) have been configured correctly, including activation of temperature monitoring devices.
• Inspect pick and pack cubicles or areas before materials or products are introduced to ensure the absence of materials or products from previous operations.
• Provide quality oversight of all point‑of‑dispatch labelling.
• Perform spot checks of warehouse log books to ensure accuracy and compliance with Good Documentation Practice.
• Provide cross‑functional support with the QC inspector role.
• Assist QA with the investigation of customer complaints and deviations.
• Outcomes of Role
• Reduce the number of incorrect shipments or dispatch errors.
• Drive towards a right‑first‑time approach with warehouse operators.
• Specific Qualifications
• GCSEs in Maths & English, NVQ2 in a relevant qualification, or BTEC National Diploma in pharmaceutical science, or NVQ/SVQ level 3 in pharmacy services, or National Certificate in pharmaceutical science.
• Previous Work Experience
• Experience within a distribution/warehouse environment.
• Experience within a GMP environment.
• Experience within a quality role is desirable.
• Specific Knowledge / Skills Competence
• High level of attention to detail.
• Experience in the clinical supply field.
• Understanding of Quality Standards including GMP, GCP and GDP.
• Knowledge of Sage 200 or similar enterprise management systems.
• IT literate in standard packages (MS Office).
• Good written and communication skills.
• Behavioural Competencies
• Customer Service.
• Team player.
• Judgement and decision making.
• Resilience.
• Self‑confidence.
• Excellent written and verbal communication.
• Self‑motivation / achievement drive.
• Ability to work without supervision.
• Trustworthiness.
• Conscientiousness.

Benefits

• Employer Pension (above statutory pension).
• Competitive Salaries.
• Generous Annual Leave (25 days plus bank holidays).
• Family Friendly Benefits.
• Employee Referral Scheme (receive £500 for a successful referral).
• Staff Engagement – recognition schemes and long‑service awards.
• Health and Well‑being support (sick pay, GP access, mental health support, life assurance up to 4× annual salary, Cycle to Work Scheme).
• Development Opportunities (training programs, coaching, Linked In Learning, further education options).
• PCI Cares – matching donations to vetted charities with 8 hours of paid volunteer time per year.
• Equal Employment Opportunity (EEO) Statement

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer.

We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Equity and inclusion are at the core of our purpose: Together, delivering life‑changing therapies.

We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level.

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