At a Glance
- Tasks: Support end users by diagnosing and resolving tech issues daily.
- Company: Join PCI, a leader in life-changing therapies with a global impact.
- Benefits: Enjoy competitive salaries, 25 days leave, and family-friendly perks.
- Other info: Dynamic workplace with opportunities for growth and community engagement.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: Degree in IT or equivalent experience; troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI.
The Role: Desktop Support Specialist Level II. Provide daily support to PCI end users. Monitor the Solution Center, diagnose and resolve hardware/software/network issues, perform installs, and provide professional support.
Responsibilities:
- Monitor Solution Centre, Spiceworks and end‑user tickets.
- Set up operating systems, install MS updates, anti‑virus, software, and manage network configuration.
- Install and upgrade hardware and software on desktops and laptops.
- Perform basic troubleshooting of workstation hardware, software, and network connectivity.
- Create and delete Active Directory user and mailbox accounts, and maintain distribution groups.
- Configure iPhone and iOS devices, including EMC setup.
- Procure computers, desktops, and printers.
- Escalate Solution Centre submissions appropriately.
- Offer one‑on‑one assistance via phone, email, Bomgar, or Solution Centre.
- Coordinate with third‑party service providers for repairs and configurations under maintenance agreements.
- Keep abreast of current technologies.
Requirements:
- Bachelor’s degree in a computer‑related field or equivalent helpdesk/IT support experience.
- Experience troubleshooting hardware, software, and network connectivity issues.
- Working knowledge of TCP/IP, DHCP, Active Directory (AD), DNS, and EMC environments.
- Experience supporting Microsoft Office, computer builds/setups, software installations, and basic networking issues.
- Experience configuring and troubleshooting iPhones and iOS devices.
- Ability to prioritize workload independently and elevate issues when required.
- Effective teamwork and independent working skills.
Skills & Competencies:
- Intermediate IT skills across systems and applications.
- Strong analytical and problem‑solving skills.
- Excellent attention to detail, time management, and organizational skills.
- Strong written communication and report‑writing abilities.
- Sound judgment and decision‑making skills.
- Excellent customer service skills.
- Ability to perform under pressure and manage competing priorities.
- Basic mathematical skills.
Benefits:
- Employer pension, competitive salaries, 25 days annual leave plus bank holidays, family‑friendly benefits, employee referral scheme (£500), staff engagement and recognition, health and well‑being support, cycle to work scheme, development opportunities, PCI Cares donation platform and 8 hours paid volunteer time each year.
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, equity and inclusion are at the core of our company’s purpose.
Desktop Support Specialist in Bridgend employer: PCI TRGR Penn Pharmaceutical Services Ltd
At PCI, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters professional growth and development. Our Desktop Support Specialists play a crucial role in supporting life-changing therapies, with access to competitive salaries, generous annual leave, and a strong commitment to employee well-being through various health initiatives and volunteer opportunities. Join us in making a global impact while enjoying a collaborative culture that values equity and inclusion.
Contact Details:
PCI TRGR Penn Pharmaceutical Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Specialist in Bridgend
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We think you need these skills to ace Desktop Support Specialist in Bridgend
Some tips for your application 🫡
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
