Associate Project Manager - Storage & Distribution

General Purpose Of Role: Supports assigned clinical customer projects to ensure that project goals and objectives are accomplished within the prescribed time frame, budget, and in accordance with customer expectations. Diligently manages significant matters pertaining to assigned projects to provide the industry’s leading customer experience supporting PCI Clinical Service’s long term growth and success.

Main Responsibilities:

• Provide continuous support to Project Manager and team by being the daily point contact for day-to-day internal problem solving and trouble-shooting.
• Leads weekly customer calls and CPT meetings in absence of Project Manager.
• Creates notes for weekly customer teleconference calls and internal CTP meetings.
• Creates project specific documentation including packaging specification, variable data form, sample shipment request forms, monthly finished goods inventories, logistic management document, returns accountability worksheet, monthly distribution billing spreadsheets.
• Manages timing of internal process to ensure timely receipt and release of bulk, project packaging components and shipping supplies.
• Communicates with customers and vendors to resolve missing or erroneous certs and documentation related to receiving and QC release of bulk, packaging components and shipping supplies.
• Monitors and updates scheduling liaison with production needs for project.
• Creates project specific routings and bills of material.
• Works closely with internal groups and vendors to ensure project milestones are achieved, including labelling and component design and delivery and on-time shipments of order requests.
• Hard allocates lot specific bulk and material to the work order.
• Works with customers and sites to resolve discrepancies on end of study returns.
• Creates Inventory Disposition Report and forwards to customer for destruction approval of returns, remaining finished goods and customer owned inventories.
• Processes monthly distribution invoices and records data in project specific metrics.
• Resolves shipment delivery issues by working closely with DSA group, carriers, customer and clinical sites.
• Assumes the role of the client advocate and acts as secondary client communication point for clinical packaging, storage, and distribution for assigned projects. Acts as back-up Project Manager contact for internal communications and trouble-shooting.
• Accountable for assigned project tasks using appropriate project planning tools.
• Host and manage customer visits at PCI.
• Training and on-boarding of new employees within same role, as requested.
• Maintains and updates project plans and timelines as requested.
• Knowledge of and adherence to all PCI, cGMP and cGCP policies, procedures, rules and regulations as applicable to assigned clinical projects.
• Attendance to work is an essential function of this position.
• Performs job duties as assigned by Manager / Supervisor.

Experience: Experience in providing administrative support. Experience in a supportive role, preferably motivated, self-starter, able to work without supervision on own initiative on tasks set but is also a team player. Is able to multi-task and handle tasks.

Employer Benefits:

• Employer Pension: Secure your future with our employer pension scheme (above statutory pension).
• Competitive Salaries: We offer competitive salaries that reflect your dedication and contributions.
• Generous Annual Leave: Enjoy 25 days of annual leave, plus bank holidays.
• Family Friendly Benefits: Enjoy a range of benefits designed to support your family life.
• Staff Engagement: We value your dedication with recognition schemes and long-service awards.
• Health and Well-being: Your health matters. Count on our support with generous sick pay, access to a 24/7 GP through our employee assistance program, mental health support, and life assurance up to 4 times your annual salary.
• Cycle to Work Scheme.
• Development Opportunities: Invest in your future with our training programs, coaching opportunities, LinkedIn Learning, and further education options.
• Donation and More! PCI Cares is a new all-in-one platform allowing employees to give back to the community by donating to vetted charities and non-profit organisations and PCI will match your donation! In addition, each employee will be granted 8 hours of paid Volunteer Time per year.

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.