Associate Project Manager - Storage & Distribution in London

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

General Purpose Of Role

Supports assigned clinical customer projects to ensure that project goals and objectives are accomplished within the prescribed time frame, budget, and in accordance with customer expectations. Diligently manages significant matters pertaining to assigned projects to “Provide the industry’s leading customer experience” supporting PCI Clinical Service’s long term growth and success.

Main Responsibilities

• Provide continuous support to Project Manager and team by being the daily point contact for day-to-day internal problem solving and trouble-shooting.
• Lead weekly customer calls and CPT meetings in absence of Project Manager.
• Create notes for weekly customer teleconference calls and internal CTP meetings.
• Create project specific documentation including packaging specification, variable data form, sample shipment request forms, monthly finished goods inventories, logistic management document, returns accountability worksheet, monthly distribution billing spreadsheets.
• Manage timing of internal process to ensure timely receipt and release of bulk, project packaging components and shipping supplies.
• Communicate with customers and vendors to resolve missing or erroneous certs and documentation related to receiving and QC release of bulk, packaging components and shipping supplies.
• Monitor and update scheduling liaison with production needs for project.
• Create project specific routings and bills of material.
• Work closely with internal groups and vendors to ensure project milestones are achieved, including labelling and component design and delivery and on-time shipments of order requests.
• Hard allocates lot specific bulk and material to the work order.
• Work with customers and sites to resolve discrepancies on end of study returns.
• Create Inventory Disposition Report and forwards to customer for destruction approval of returns, remaining finished goods and customer owned inventories.
• Process monthly distribution invoices and records data in project specific metrics.
• Resolve shipment delivery issues by working closely with DSA group, carriers, customer and clinical sites.
• Assume the role of the client advocate and acts as secondary client communication point for clinical packaging, storage, and distribution for assigned projects.
• Acts as back-up Project Manager contact for internal communications and trouble-shooting.
• Accountable for assigned project tasks using appropriate project planning tools.
• Host and manage customer visits at PCI.
• Training and on-boarding of new employees within same role, as requested.
• Maintains and updates project plans and timelines as requested.
• Knowledge of and adherence to all PCI, cGMP and cGCP policies, procedures, rules and regulations as applicable to assigned clinical projects.
• Attendance to work is an essential function of this position.
• Performs job duties as assigned by Manager / Supervisor.

Requirements

• GCSE Grade C and above in English, Science and Mathematics (or equivalent) is essential.
• An understanding of Quality Standards including GMP, GCP and GDP.
• Experience in providing administrative support.
• Clear and concise communications.
• Attention to detail.
• Proficient in the use of J D Edwards and MS Office Packages.
• Excellent written and verbal communication; structures communication in a logical way.
• A Level / NVQ/ HNC or equivalent in Applied / Life Sciences or Mathematics is desirable.
• Experience in a supportive role, preferably in the clinical supply field and a contract environment.
• Motivated, self-starter, able to work without supervision on own initiative on tasks set but is also a team player.
• Demonstrates a determination to succeed and is able to ‘push’ to make things happen.
• Is able to multi-task and handle tasks at the same time whilst adjusting to changing priorities and requests.

Benefits

At PCI, we believe that our employees are our most valuable asset. That’s why we are committed to providing a benefits package designed to support your well-being and enhance your overall quality of life. Here’s what we offer:

• Employer Pension: Secure your future with our employer pension scheme (above statutory pension).
• Competitive Salaries: We offer competitive salaries that reflect your dedication and contributions.
• Generous Annual Leave: Enjoy 25 days of annual leave, plus.