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- Tasks: Lead a dynamic team to ensure operational excellence and customer satisfaction.
- Company: Join PCI, a global leader in life-changing therapies.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in the biopharma industry while shaping the future of healthcare.
- Qualifications: Strong leadership skills, experience in quality standards, and a background in Six Sigma or Lean.
- Other info: Be part of a culture that values innovation and teamwork.
The predicted salary is between 48000 - 72000 £ per year.
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. This is an exciting opportunity to lead a large team, reporting directly into the VP of our European Clinical business segment.
Represents the Operations department at a senior management level and to the rest of the PCI Group reporting into an SLT member. Ensure that PCI Bridgend’s operational activities are effective and efficiently implemented while maintaining excellent levels of customer, staff, and supplier satisfaction. Support, develop and manage the sites process and continuous improvement initiatives and One PCI’s Lean Maturity Index. Support cross functional leaders and employees to strive for operational excellence through Safety, Quality, Technical Operations, Project Management, Logistics, Procurement, Finance and HR. Harmonise within PCI culture to deliver the industries leading pristine customer experience.
This role requires you to have strong leadership and management skills where you will regularly attend customer and client meetings reporting on operational activities, addressing concerns, and implementing corrective solutions. Ensure operational KPIs are achieved and delivered in line with site and business targets working with cross functional teams for Right First Time through the business. Oversight and liaise with procurement and suppliers for operational consumables as required to support day to day requirements. Maintain constant focus on customer satisfaction to deliver quality products on time and in full meeting clinical requirements. Monitor and control operations department budget to ensure good cost control. Support Business Development where required to give operational support during client site visits, calls or bid defence meetings. Provide Operational oversight for SQDCP assessment of new business and technical review of proposal documentation. Ensure that operational areas are always audit ready. Ensure all areas are compliant and adhering to Health and Safety rules for the site. Support of succession plans for site headcount and career growth. To ensure high levels of staff motivation and satisfaction are achieved on site.
An excellent understanding of Quality Standards including GMP, GCP and GDP. Ability to manage and lead teams. Six Sigma or Lean Background. Working to Standard Operating procedures. Excellent written and communication skills. Strategic thinking skills. IT literate with good knowledge of ERP systems, MS Office applications and internet functionality.
You will be an analytical thinker with proven problem-solving abilities. Always focused on providing pristine customer service, you are self-confident, decisive and possess excellent written and verbal communication. You are an experienced manager and in addition to motivating yourself, you can lead and motivate your teams to deliver success.
Join us and be part of building the bridge between life changing therapies and patients.
Senior Manager, Operations in Bridgend employer: PCI Pharma Services
Contact Detail:
PCI Pharma Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Operations in Bridgend
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand PCI's mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Senior Manager role. Keep it concise but impactful, focusing on your leadership and operational excellence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind. Plus, it’s a great chance to reiterate why you’re the best fit for the team.
We think you need these skills to ace Senior Manager, Operations in Bridgend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Manager, Operations role. Highlight your leadership experience and any relevant operational achievements to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about PCI and how your background in operations can help us achieve our goals. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive progress and improve operational efficiency. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at PCI Pharma Services
✨Know Your Operations Inside Out
Make sure you have a solid understanding of the operations department's role within PCI. Familiarise yourself with their key performance indicators (KPIs) and how they align with the company's goals. This will help you demonstrate your strategic thinking skills during the interview.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully managed teams in the past. Think of specific examples where you've motivated your team or implemented continuous improvement initiatives. This will highlight your ability to lead effectively in a senior management role.
✨Emphasise Customer Satisfaction
Since customer satisfaction is crucial for PCI, be ready to share your experiences in ensuring quality products are delivered on time. Discuss any strategies you've used to maintain high levels of customer service and how you've addressed concerns in previous roles.
✨Be Audit Ready
Understand the importance of compliance and being audit-ready in operations. Brush up on relevant quality standards like GMP, GCP, and GDP, and be prepared to discuss how you've ensured adherence to these standards in your previous positions.