At a Glance
- Tasks: Support end users with tech issues and ensure smooth operations at PCI.
- Company: Join PCI, a leader in life-changing therapies and global impact.
- Benefits: Enjoy competitive salaries, generous leave, and health support.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make a real difference while developing your IT skills in a supportive environment.
- Qualifications: Degree in IT or relevant experience; troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
The Desktop Support Specialist Level II's primary responsibility is daily support of PCI end users. This will be accomplished by monitoring the Solution Center and resolving Solution Center submissions efficiently. Diagnose computer hardware/software, and network connectivity accurately and efficiently. Use good judgement in determining if issue needs escalation. Performs hardware/software installs and provides all support in a professional manner. This role is based at our Bridgend site.
Responsibilities:
- End user support
- Monitor Solution Centre, Spiceworks
- Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation/configuration, software installation/configuration, network configuration, image/re-image PC/laptops.
- Proficient with MS Office installation, configuration, and troubleshooting
- Basic hardware & software troubleshooting, ability to install/upgrade hardware/software.
- Network user creation/deletion, basic knowledge of AD
- Mailbox creation/deletion, distribution group maintenance, basic knowledge of EMC
- iPhone setup & iOS troubleshooting.
- Procurement of, but not limited to: Computers, desktops, & printers
- Proper escalation of Solution Centre submissions
- Provide one on one assistance to end users by either phone, email, Bomgar, or Solution Centre
- Coordinate with third party service providers for timely repair/configurations of systems under maintenance agreement warranty or systems that are outsourced.
- Keep up to date with current technologies.
Requirements:
- Bachelor's degree in a computer-related field, or equivalent Helpdesk/IT Support experience.
- Experience troubleshooting hardware, software, and network connectivity issues.
- Working knowledge of TCP/IP, DHCP, Active Directory (AD), DNS, and EMC environments.
- Experience supporting Microsoft Office, computer builds/setups, software installations, and basic networking issues.
- Experience configuring and troubleshooting iPhones and iOS devices.
- Ability to prioritise workload independently, escalating issues when required.
- Able to work effectively both independently and as part of a team.
Skills & Competencies:
- Intermediate IT skills with the ability to use and support a range of systems and applications.
- Strong analytical and problem-solving skills, with the ability to troubleshoot practical issues.
- Excellent attention to detail, time management, and organisational skills.
- Strong written communication and report-writing abilities.
- Sound judgement and decision-making skills.
- Excellent customer service skills.
- Ability to perform effectively under pressure and manage competing priorities.
- Basic mathematical skills.
Benefits:
- Employer Pension: Secure your future with our employer pension scheme (above statutory pension).
- Competitive Salaries: We offer competitive salaries that reflect your dedication and contributions.
- Generous Annual Leave: Enjoy 25 days of annual leave, plus bank holidays.
- Family Friendly Benefits: Enjoy a range of benefits designed to support your family life.
- Employee Referral Scheme: Know someone perfect for our team? Refer them and receive £500 as our way of saying thank you!
- Staff Engagement: We value your dedication with recognition schemes and long-service awards.
- Health and Well-being: Your health matters. Count on our support with generous sick pay, access to a 24/7 GP through our employee assistance program, mental health support, and life assurance up to 4 times your annual salary.
- Cycle to Work Scheme.
- Development Opportunities: Invest in your future with our training programs, coaching opportunities, LinkedIn Learning, and further education options.
- Donation and More! PCI Cares is a new all-in-one platform allowing employees to give back to the community by donating to vetted charities and non-profit organisations and PCI will match your donation! In addition, each employee will be granted 8 hours of paid Volunteer Time per year.
Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future.
Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
Desktop Support Specialist in Bridgend employer: PCI Pharma Services
At PCI, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Bridgend, our team enjoys competitive salaries, generous annual leave, and a comprehensive benefits package, including health support and development opportunities through training and education. Join us in making a global impact while being part of a community that values equity, inclusion, and the chance to contribute to life-changing therapies.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Specialist in Bridgend
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PCI Pharma Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PCI Pharma Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PCI Pharma Services!
✨Direct Apply to PCI Pharma Services
Let's not forget to apply directly through the PCI Pharma Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Specialist in Bridgend
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PCI Pharma Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PCI Pharma Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PCI Pharma Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
