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- Tasks: Provide top-notch support to customers and partners while managing technical queries.
- Company: Leading SaaS company based in Greater London with a focus on exceptional service.
- Benefits: Enjoy 25 days of holiday, flexible working options, and training opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 1st line technical support experience and familiarity with SaaS solutions required.
- Other info: Flexible work environment with great potential for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading SaaS company in Greater London is seeking a Technical & Partner Support Engineer. The successful candidate will provide critical support to customers, manage technical queries, and engage with partners to ensure exceptional service quality.
The role offers:
- 25 days of holiday
- Flexible working from home or in the Ipswich office
- Opportunities for training and development
Applicants should have 1st line technical support experience and some familiarity with SaaS solutions.
Remote Tech & Partner Support Engineer (SaaS) employer: PCI Pal
Contact Detail:
PCI Pal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Tech & Partner Support Engineer (SaaS)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss SaaS solutions and your previous support experience. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled technical queries in the past. This will demonstrate your ability to provide exceptional service quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Remote Tech & Partner Support Engineer (SaaS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st line technical support experience and any familiarity with SaaS solutions. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've tackled technical queries or provided exceptional support. We’re all about finding solutions, so show us how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at PCI Pal
✨Know Your SaaS Stuff
Make sure you brush up on your knowledge of SaaS solutions before the interview. Understand the common technical issues customers face and how to resolve them. This will show that you're not just familiar with the product but can also provide valuable support.
✨Prepare for Technical Questions
Expect to be asked about your 1st line technical support experience. Be ready to discuss specific scenarios where you've successfully resolved technical queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As a Tech & Partner Support Engineer, you'll need to communicate effectively with both customers and partners. Practice explaining complex technical concepts in simple terms. This will demonstrate your ability to engage with different stakeholders and ensure exceptional service quality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
