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- Tasks: Lead exciting projects to help customers launch PCI Pal products successfully.
- Company: Join a dynamic team at a leading tech company focused on customer success.
- Benefits: Enjoy 25 days holiday, flexible work options, and health insurance.
- Other info: Great opportunities for training, development, and team events await you.
- Why this job: Kickstart your Project Management career while making a real impact.
- Qualifications: Experience in project delivery and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Delivering PCI Pal services for both direct and channel sales customers, you will be responsible for coordinating internal and external resources using a blend of project management and technical skills – with the ultimate goal of getting our newly acquired customers live with their PCI Pal product(s). Bearing wider responsibilities than typically associated with Project Management, you will have the opportunity to work closely with various internal teams and provide pre and post go‑live support, including delivering product demonstrations and training for customers on how to make best use of PCI Pals products.
Primary responsibilities
- Managing the full project lifecycle tasks for customer projects from project kick‑off through to successful go‑live.
- Creating and delivering on project plans, including initial scoping, defining milestones and establishing delivery timelines.
- Documenting technical and operational aspects of solutions, solution delivery, integration requirements, and any bespoke development requirements (in conjunction with the development team).
- Managing and tracking project progress using Salesforce‑integrated Precursive software.
- Providing regular and timely project status reports to key stakeholders.
- Being the primary customer facing point of contact throughout the entire engagement process, from sales handover through to implementation, Go Live, and ‘Hypercare’ (the period immediately following Go Live).
- Supporting the customers through the delivery process by attending meetings and/or conference calls.
- Working with line management to pass on customer feedback, to develop our product offering and delivery process.
- Providing post go live support to issues raised by customers and correcting as necessary with a calm and professional manner.
- Give advice, assistance and training on platform solutions to colleagues where necessary
Job requirements
- Have experience in delivering projects within a dynamic business environment
- Can communicate effectively, openly and authentically in both written and verbal forms
- Have experience in working in demanding situations
- Being tenacious about delivering high quality results for our both customers and the business
- Have a strong desire to forge a career in the field of Project Management – potentially shown through having completed, or having a desire to complete, PRinCE2 or similar Project Management qualifications.
- Have an awareness of the latest telephony technologies (including cloud contact centre and carriers)
- Are willing to build a strong understanding of PCI Pal’s technical platforms (training provided)
- Ideally have an appreciation of SaaS solutions, telecommunication software and/or compliance solutions
To understand the full requirements for this opportunity, pleaseread the full job spec
Benefits
- 25 days holiday, rising to 28 days per annum with length of service
- Day off on your birthday
- Medical, dental and optical insurance cover (after qualifying period, subject to terms)
- An exciting and flexible working environment surrounded by friendly and committed co‑workers
- UK: Electric Vehicle Scheme (after qualifying period, subject to terms)
- Work from anywhere 2 weeks per year policy
- Training and development opportunities
- Access to an employee assistance programme and wellbeing support hub
- Team events, ad‑hoc incentives and competitions
Apply now
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Project Manager (UK-Based) employer: PCI Pal
Contact Detail:
PCI Pal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (UK-Based)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Project Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management. Think about how your experience aligns with the job description, especially around managing project lifecycles and customer interactions. We want you to shine!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past projects, highlight how you coordinated resources and delivered results. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at PCI Pal.
We think you need these skills to ace Project Manager (UK-Based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your project management experience and any relevant skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience can benefit us at PCI Pal. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at PCI Pal
✨Know Your Project Management Basics
Brush up on your project management fundamentals, especially if you have experience with PRINCE2 or similar methodologies. Be ready to discuss how you've managed project lifecycles in the past and how you can apply those skills to help customers get live with PCI Pal products.
✨Familiarise Yourself with PCI Pal
Take some time to understand PCI Pal’s services and products. Knowing the ins and outs of their offerings will not only impress the interviewers but also help you answer questions about how you would support customers during the go-live process.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills in demanding situations. Think of examples from your past experiences where you successfully navigated challenges and delivered high-quality results, as this is crucial for the role.
✨Showcase Your Communication Skills
Since effective communication is key in this role, be prepared to demonstrate your ability to convey information clearly and authentically. Practice articulating your thoughts on how you would manage stakeholder expectations and provide updates throughout the project lifecycle.