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- Tasks: Lead the development of a self-serving onboarding product to enhance customer experience.
- Company: Join PCI Pal, a dynamic SaaS company focused on improving payment technology.
- Benefits: Enjoy 25 days holiday, flexible work options, and health insurance after qualifying period.
- Why this job: Shape a key product from the ground up while collaborating with talented teams.
- Qualifications: 3+ years in product management, strong communication skills, and strategic thinking required.
- Other info: Must be UK-based and able to meet weekly in London; travel may be necessary.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dedicated and resourceful Product Owner to join our Onboarding Team; the primary focus will be developing and managing a self-serving onboarding product that enhances customer experience and streamlines the onboarding process. Reporting into our Lead Product Manager – Core Team, you will play an integral role to shape the direction of a key product from the ground up. You will have the opportunity to collaborate with talented colleagues across multiple teams including Engineering, Professional Services, Sales and Marketing teams.
Job requirements:
- 3+ years’ experience as a Product Owner or similar role in product management within a SaaS technology environment.
- Exceptional interpersonal and communication skills, capable of working with cross-functional teams.
- Strategic thinker with a strong analytical mindset and problem-solving capabilities.
- Self-motivated and able to thrive in a fast-paced, dynamic environment.
- Based in the UK within commutable distance from London, and able to meet up with PCI Pal teams weekly in London.
- Able to occasionally travel within the UK or internationally.
- Experience with self-serving onboarding products is a plus.
- An understanding of payments technology (for example utilizing APIs for connectivity to third party services such as payment gateways, open banking service providers, etc).
- Experience in the contact center as a service market is a plus.
- Working closely with stakeholders to identify and understand their needs and translate these into product requirements.
- Prioritising product requirements, ensuring the team is working on the highest value features.
- Defining user stories and acceptance criteria and ensure they are clearly understood by the development team.
- Working closely with the development team throughout the product development process, providing clarification and direction where needed.
- Measuring and reporting on product performance and progress towards strategic goals.
- Continuously gathering feedback from users and stakeholders to inform future product decisions.
- Resolving conflicts and removing obstacles that may affect the team’s ability to meet product objectives.
- Facilitating communication across teams, ensuring alignment on product goals, progress, and outcomes.
- Driving continuous improvement of integration processes and strategies based on feedback and performance metrics.
- Working with product and product marketing leadership to identify trends, opportunities, and challenges.
- Working closely with product marketing, partner & alliances, professional services and sales stakeholders to bring your product to market.
What we offer:
- 25 days holiday, rising to 28 days per annum with length of service.
- Day off on your birthday.
- Medical, dental and optical insurance cover (after qualifying period, subject to terms).
- An exciting and flexible working environment surrounded by friendly and committed co-workers.
- UK: Electric Vehicle Scheme (after qualifying period, subject to terms).
- “Work from anywhere” 2 weeks per year policy.
- Training and development opportunities.
- Access to an employee assistance programme and wellbeing support hub.
- Team events, ad-hoc incentives and competitions.
Product Owner (UK-Based) employer: PCI Pal
Contact Detail:
PCI Pal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner (UK-Based)
✨Tip Number 1
Familiarise yourself with the latest trends in SaaS product management, especially around onboarding products. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former Product Owners in the tech industry, particularly those who have experience with self-serving onboarding products. They can provide valuable insights and may even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully collaborated with cross-functional teams in the past. Highlighting your interpersonal skills and ability to drive projects forward will be crucial in showcasing your fit for this role.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Understanding our mission and how we operate will allow you to tailor your discussions and show how you can contribute to our goals as a Product Owner.
We think you need these skills to ace Product Owner (UK-Based)
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Product Owner position. Highlight your experience in product management, particularly within a SaaS environment, and demonstrate how your skills align with the job requirements.
Showcase Relevant Experience: In your CV, emphasise your 3+ years of experience as a Product Owner or in a similar role. Include specific examples of how you've developed self-serving onboarding products or worked with cross-functional teams.
Highlight Analytical Skills: Since the role requires strong analytical and problem-solving capabilities, provide examples in your application that showcase your strategic thinking and how you've used data to inform product decisions.
Demonstrate Communication Skills: Given the importance of interpersonal skills in this role, include instances where you've successfully facilitated communication across teams or resolved conflicts. This will show your ability to work collaboratively in a dynamic environment.
How to prepare for a job interview at PCI Pal
✨Understand the Product Landscape
Before your interview, make sure you have a solid understanding of the onboarding product and its role in enhancing customer experience. Familiarise yourself with similar products in the market, especially those that focus on self-serving onboarding, as this will demonstrate your industry knowledge.
✨Showcase Your Cross-Functional Collaboration Skills
As a Product Owner, you'll be working closely with various teams. Prepare examples from your past experiences where you've successfully collaborated with engineering, sales, or marketing teams. Highlight how you facilitated communication and alignment on product goals.
✨Prepare for Problem-Solving Scenarios
Expect to discuss how you approach problem-solving and prioritisation of product requirements. Be ready to share specific instances where you've identified user needs and translated them into actionable product features, showcasing your analytical mindset.
✨Demonstrate Your Understanding of Payments Technology
Since the role involves payments technology, brush up on your knowledge of APIs and third-party services like payment gateways. Being able to discuss these topics confidently will set you apart and show your readiness for the role.
