At a Glance
- Tasks: Lead product development and enhance customer onboarding experiences using AI tools.
- Company: Join a dynamic international tech company focused on innovation and collaboration.
- Benefits: Enjoy 25 days holiday, hybrid working, and comprehensive health insurance.
- Other info: Flexible work environment with great career growth and team events.
- Why this job: Make a real impact by improving customer journeys and driving product success.
- Qualifications: 3+ years in product ownership or management, strong analytical skills, and AI tool experience.
The predicted salary is between 63000 - 77000 £ per year.
We are looking for a Product Owner to join our international Product Team.
Your initial focus will be self-service onboarding: helping customers get started faster, complete more of the process independently and reduce their reliance on manual support.
Your area of focus may change as business priorities and the team structure evolve.
Reporting to the Lead Product Manager - Core Team, you will own the backlog and day-to-day product decisions for your area, working together to define priorities, outcomes and roadmap direction.
You will collaborate with Engineering, Professional Services, Sales, Marketing, and Partners and Alliances to understand customer needs and bring improvements to market.
AI supports our approach to product discovery, analysis and delivery.
We welcome candidates from product or business analysis backgrounds who have practical experience using AI tools, evaluate outputs critically and use data to guide decisions.
Job requirements
Essential
- At least three years’ experience in product ownership, product management or business analysis within a Saa S technology environment.
- Strong interpersonal and communication skills, with the ability to collaborate across teams and explain priorities and decisions clearly.
- Strong analytical and problem-solving skills, with the ability to prioritise work against customer needs and business goals.
- A self-motivated approach and the ability to adapt to changing priorities in a fast-paced environment.
- Experience using AI tools in day-to-day work, with the judgement to evaluate outputs critically and a willingness to experiment and share effective approaches.
- Strong data literacy, including the ability to interpret data, define meaningful success measures and use evidence to inform product decisions and assess outcomes.
- An understanding of payments technology, including how APIs connect to third-party services such as payment gateways or open banking providers.
- Based in the UK, within commutable distance of London, and able to work from the London office two days a week, with occasional UK or international travel.
Desirable
- Experience with self-service onboarding products.
- Experience in the contact centre as a service (CCaa S) market.
- Experience developing AI-supported prototypes or personal AI projects.
- Job responsibilities
- Work with customers, users and stakeholders to understand problems, validate proposed solutions and translate findings into clear product requirements.
- Own and prioritise the product backlog, balancing customer value, business goals, evidence and delivery dependencies.
- Define user stories and acceptance criteria, ensuring the development team understands the intended outcomes.
- Work closely with Engineering throughout development, providing timely clarification and making product decisions within agreed priorities.
- Define success measures, analyse product and customer data, and use the findings to prioritise improvements and report progress towards agreed outcomes.
- Continuously gather feedback from users and stakeholders to assess delivered changes and inform future decisions.
- Identify dependencies, surface delivery risks and work with relevant teams to resolve blockers.
- Keep teams aligned on product goals, priorities, progress and outcomes.
- Use customer feedback, market insight and product data to identify problems and opportunities, working with product and product marketing leadership.
- Use AI tools to support discovery, requirements analysis and prototyping, evaluating their outputs and sharing effective approaches with the team.
- Work with Product Marketing, Partners and Alliances, Professional Services and Sales to bring your product to market.
- 25 days’ holiday, rising to 28 days per annum with length of service.
- Medical, dental and optical insurance cover.
- Hybrid working, with an expectation of two days a week at the London office.
- A flexible working environment with friendly and committed colleagues.
- A "work from anywhere" policy for two weeks per year.
- Training and development opportunities.
- Access to an employee assistance programme and wellbeing support hub.
- A rewards platform offering discounts, cashback and savings.
- Ad hoc team events, incentives and competitions.
Product Owner employer: PCI Pal
At PCI Pal, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our UK team enjoys a hybrid working model that promotes flexibility while providing opportunities for professional growth through mentorship and hands-on experience with cutting-edge technologies. With a focus on secure payments and modern UI frameworks, employees are empowered to make meaningful contributions in a supportive environment that values continuous learning and best practices.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like PCI Pal!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at PCI Pal would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at PCI Pal through your school's career services!
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner position at PCI Pal. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at PCI Pal
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
