At a Glance
- Tasks: Drive product strategy and manage integrations for CCaaS and UCaaS partnerships.
- Company: Join PCI Pal, a leader in innovative communication solutions.
- Benefits: Enjoy 25 days holiday, flexible work options, and comprehensive health coverage.
- Other info: Collaborative team environment with opportunities for growth and development.
- Why this job: Shape the future of communication technology and make a real impact.
- Qualifications: Proven product management experience in SaaS and deep CCaaS/UCaaS knowledge.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking a dedicated and resourceful Product Manager to join our Growth Team. This role focuses on expanding PCI Pal’s market reach through new Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) partnerships, while also maintaining and enhancing our existing integrations.
You will play a key role in shaping and executing our channel distribution strategy, ensuring integrations are scalable, maintainable, and deliver value to both partners and customers. We’re looking for someone with proven product management experience and deep expertise in the CCaaS and UCaaS ecosystem. You understand how these platforms work, how the major vendors differentiate, how customers and partners adopt them, and where the market is heading. Just as importantly, you can translate that understanding into clear product strategy and identify opportunities created by changes in technology, competition, and customer needs.
This is a strategic product management role, and both product management experience and CCaaS industry experience are essential. We are looking for candidates who can think beyond features, understand market dynamics, and drive product decisions that strengthen PCI Pal’s position within the CCaaS ecosystem.
Reporting to the Lead Product Manager, Growth Team, you will work closely with colleagues across Product, Sales, Marketing, and Partner teams to deliver successful integrations, deepen strategic partnerships, and accelerate channel growth.
Job requirements:- Previous experience as a Product Manager within a SaaS technology environment.
- Hands‑on experience with at least one major CCaaS/UCaaS platform (such as Genesys, Talkdesk, Five9, NICE, Amazon Connect, Zoom, 8×8, Vonage or similar).
- A strong understanding of CCaaS/UCaaS solutions, industry trends, key players and emerging technologies.
- Exceptional interpersonal and communication skills, capable of working with cross‑functional teams and external partners.
- Strategic thinker with a strong analytical mindset and problem‑solving capabilities.
- Self‑motivated and able to thrive in a fast‑paced, dynamic environment.
- Based in the UK within commutable distance from London. Our team comes together in the London office twice a week for collaboration, and you’ll also need to occasionally travel within the UK or internationally to meet partners.
- Working knowledge of RESTful APIs and CRUD operations, with the ability to discuss integration patterns credibly with partners and technical stakeholders.
- Project management experience, particularly managing large‑scale integrations.
- Experience integrating with major CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow or similar).
- An understanding of payments technology and the wider ecosystem (payment gateways, open banking, alternative payment methods, etc.).
- Familiarity with security and compliance frameworks relevant to payments, particularly PCI DSS, tokenization, and data protection.
- Champion and drive the integration of new CCaaS and UCaaS partners, owning the rollout end‑to‑end and bringing partners and internal teams together to deliver successful launches.
- Work closely with the core product team and your Lead Product Manager to shape integration plans (including timelines, milestones, and risk considerations) and tailor strategies that align with partner capabilities and market demands.
- Own the product backlog for the growth team, writing up and refining tickets with engineering, telephony architects and other technical stakeholders as needed.
- Manage and enhance relationships with existing partners to optimize product distribution and performance, and drive continuous improvement of integration processes based on partner feedback and metrics.
- Work with product and product marketing leadership to identify trends and opportunities in the partner ecosystem, and prepare regular performance reports highlighting successes, gaps, and recommendations.
- 25 days holiday, rising to 28 days per annum with length of service.
- Medical, dental and optical insurance cover.
- An exciting and flexible working environment surrounded by friendly and committed co‑workers.
- Electric Vehicle Scheme incentive.
- Work from anywhere 2 weeks per year policy.
- Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings).
- Training and development opportunities.
- Ad‑hoc team events, incentives and competitions.
Product Manager (UK-based) employer: PCI Pal
At PCI Pal, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Product Manager in our Growth Team, you'll benefit from a flexible working environment, comprehensive health insurance, and generous holiday allowances, all while contributing to meaningful projects that shape the future of CCaaS and UCaaS. With ample training and development opportunities, we are committed to your professional growth and success, making PCI Pal a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager (UK-based)
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like PCI Pal!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at PCI Pal would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at PCI Pal through your school's career services!
We think you need these skills to ace Product Manager (UK-based)
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager (UK-based), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager (UK-based) position at PCI Pal. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at PCI Pal
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
