Partner and Alliances Manager (UK-Based)

The Partner & Alliances Manager will play a pivotal role in accelerating PCI Pal’s indirect revenue growth by strengthening and expanding our partner ecosystem across the UK and beyond. This role is responsible for building, enabling, and activating a high-performing network of partners that successfully position and sell PCI Pal’s B2B cloud solutions. Working closely with the US-based VP of Partners & Alliances, the position will focus on developing strategic relationships, driving partner engagement, and creating scalable programs that increase pipeline contribution and revenue through indirect channels. The successful candidate will bring a strong blend of partner strategy, commercial acumen, and hands-on execution, with the ability to collaborate cross-functionally to align sales, marketing, and product efforts in support of partner success. This role will report to the VP of Partners & Alliances.

Job requirements:

• Have experience selling contact centre, payment or B2B cloud software solutions through business partners.
• Ideally have an appreciation of UCaaS/CCaaS service providers (Genesys, 8×8, Talkdesk, NICE).
• An understanding of contact centre technologies, including telephony, connectivity, and desktop applications.
• Are self-motivated, passionate, and determined, with a desire to over-achieve.
• Ideally have an understanding/appreciation of PCI DSS, data and/or payment security, and compliance.
• Are an excellent communicator with a passion for learning, able to gain knowledge quickly in a fast-moving marketplace and share this with audiences.
• Can identify and manage sales opportunities through the entire process, from investigation, demonstration, reviews and onboarding.
• Use Salesforce to track and manage accounts and generate reports to view forecasts and results.
• Ideally are degree qualified or with similar level experience.
• Travel will be a requirement, and candidates should expect regular attendance at partner and industry events.
• Manage, maintain, and grow existing PCI Pal partnerships in the region, including full engagement with existing global partner businesses and teams across the UK to drive customer retention and pipeline growth.
• Supporting the VP Partners and Alliances in the prioritisation, recruitment and acquisition of new partners in the region.
• Support partner’s own sales teams to drive new business deals through the sales pipeline.
• Coordination of onboarding and enablement activities to ensure PCI Pal products and solutions are clearly communicated and understood by all partners.
• Helping to develop and execute short and long term partner strategies to allow PCI Pal to achieve its ambitious revenue targets.
• Cross-functional and holistic dissemination of new and ongoing partner requirements to departments across PCI Pal, including engineering and development teams, marketing, customer success, and sales.
• Manage and maintain PCI Pal’s marketplace presence with numerous partners operating in the region (such as Genesys AppFoundry and AWS Marketplace).
• Ensuring PCI Pal remains first-choice provider for secure payment solutions.
• Schedule and support partner QBRs, roadmap discussions and other activities to increase engagement levels, pulling in required team members from other departments as needed.
• Produce Partner reports and metrics to demonstrate stack ranking and identify areas for improvement.
• Produce scorecards and associated metrics to assess partner performance.
• Representing PCI Pal at industry and partner events, and virtual sessions, to include occasional speaking engagements.
• Keeping up to date with advances in customer experience, infosec and card payments markets, and be able to share and communicate these changes with a varied audience.
• Other tasks as needed to support the sales and implementation process for new customers.

What we offer:

• 25 days holiday, rising to 28 days per annum with length of service.
• Medical, dental and optical insurance cover.
• An exciting and flexible working environment surrounded by friendly and committed co-workers.
• Electric Vehicle Scheme incentive.
• ‘Work from anywhere’ 2 weeks per year policy.
• Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings).
• Training and development opportunities.
• Ad-hoc team events, incentives and competitions.

Apply now