Healthcare Assistant in Nottingham

Modality Partnership is one of the UK's largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered. Modality Partnership is proud to be an Equal Opportunities Employer, committed to ensuring fair and inclusive recruitment in line with the Equality Act 2010.

We are seeking a Healthcare Assistant to join our team at Windmill Surgery on a part-time basis for 20 hours per week, 8:00 - 18:30 Mon, 8 - 13:00 Weds and Friday. This is far more than a traditional support role; you will be a vital member of the nursing and practice team, contributing directly to the delivery of safe, effective, and compassionate patient care while supporting service efficiency and quality improvement.

As a Healthcare Assistant, you’ll support the nursing team in delivering clinics, undertaking a range of clinical procedures, and promoting health and wellbeing. You’ll play an important role in ensuring safe, effective care, supporting audits and QOF activity, and maintaining high standards in line with CQC and clinical governance requirements.

Main duties of the job:

• Support nurses and clinicians with clinics, patient care, and diagnostic procedures.
• Deliver agreed clinical tasks and health checks in line with training and protocols.
• Maintain clinical rooms, equipment, and stock control.
• Record patient activity accurately and support audits and call/recall systems.
• Promote health education and wellbeing to patients.

Job Description/Responsibilities:

• Communicate courteously and effectively with patients, relatives, and carers.
• Report all matters pertaining to patient care – changes in condition/circumstances to a relevant member of the nursing or medical team as a matter of priority and ensure that a document record is kept.
• Ensure that the clinical rooms are kept in a clean and orderly manner and that relevant equipment is ready for use by nursing and medical staff during clinic sessions.
• Assist in clinic sessions as directed by members of the nursing and medical staff ensuring that all equipment is clean and sterilised following clinic sessions.
• Ensure that the drug refrigerator is at correct temperature on a daily basis and that drugs are within their expiry dates and used in correct sequence.
• Order drugs and other supplies as directed ensuring that adequate levels of stock are available in the surgery.
• Record fridge temperatures.
• As directed by the Practice Nurses, undertake and develop skills in phlebotomy, 24 hour ABPM, ECG recording, advanced phlebotomy, spirometry/peak flow, chaperoning duties, basic wound care, ear syringing, B12/flu/pneumococcal vaccinations, Long Term Conditions annual initial assessments.
• Undertake NHS health checks, new patient health checks, and general health checks.
• Undertake a range of diagnostic procedures e.g. urinalysis, blood pressure monitoring, pregnancy tests, diabetic foot checks (within capabilities and as required for the role).
• Delivery of health promotion e.g. smoking reduction advice, diet, exercise, and alcohol.
• Maintain stocks control for all clinical rooms.
• Support practitioners to carry out healthcare activities.
• Act at all times with regard to the confidentiality and sensitivity of issues to do with patients, their care, and treatment.
• Record and document all patient contact.
• Carry out relevant clerical and reception duties as required in relation to nursing services.
• Assist in audits as required e.g. note sampling, data input, and information gathering.
• Attend relevant meetings as required.
• Have knowledge of and act at all times within the boundaries of Health and Safety legislation and data protection acts.
• Assist in the call and recall systems in relation to chronic disease management; immunisation, cervical cytology screening.
• Comply with all practice policies and procedures and health, safety, and fire regulations.

Person Specification:

Essential:

• Recent experience delivering direct patient care.
• Phlebotomy skills.
• Blood pressure monitoring.
• Urine testing.
• Excellent communication skills.
• Ability to follow clinical guidelines and protocols.

Desirable:

• ECG recording.
• EMIS or SystemOne experience.
• Wound care.
• Suture or staple removal.
• Ear syringing.

Qualifications:

Essential:

• Level 3 HCA.

Experience:

Essential:

• Experience working within Primary or Secondary Care.
• Experience of data input, information gathering, and maintaining confidentiality.
• Caring, compassionate, and professional approach.
• Strong team player with excellent interpersonal skills.
• Organised and able to prioritise workload.
• Adaptable and motivated to learn new skills.
• Confident supporting patients and colleagues.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details:

Employer name: Modality Partnership

Address: The Windmill Medical Practice, Sneinton Health Centre, Beaumont Street, Sneinton, Nottingham, NG2 4PJ