Support Worker - Sheppey (Minster On Sea)

You will be required to provide Service Users who live within the community, a person‑centered quality service that meets individual needs. You will undertake an active role in enabling Service Users to achieve goals and develop pathways, maximising independence and reaching potential in a manner that promotes Respect, Equality and Diversity.

Main responsibilities

• Work with your staff team and others in the development of support, assisting Service Users with plans which accurately reflect their own needs, strengths and wishes.
• Adhere to and remain familiar with all contents of the Company’s Policies and procedures, obtaining further information when required.
• Maintain effective knowledge of all company procedures and policies, help develop the company and its policies to provide outstanding support to every service user.
• Ensure that all statutory requirements are adhered to, familiarise yourself with local commissioning and main contracts under which we provide support (SIS).
• Actively assist in preventing accidents to Service Users, staff teams and others.
• Deal promptly and effectively with all complaints and grievances as per company guidelines.
• Support and develop the successful operations of quality control and administration systems.
• Positively support the use of innovative technology, bring forward ideas for improvement and development.
• Receive supervision/appraisals and identify your own personal training needs.
• Involve in the development/training of staff where necessary, supporting any new inductions and act as a mentor to new staff promoting the culture and ethos of the company.
• Promote housing cleanliness and maintenance to a sociably acceptable standard, including maintaining up‑to‑date Health and Safety and risk assessments.
• Support Service Users to maintain accommodation and grounds, recognise self‑neglect and report any concerns.
• Recognise poor or bad practice and report at all times anything which concerns you.
• Promote and adhere to all aspects of Health & Safety at work, making sure you report all and any issues that may be a risk to you or others.
• Positively represent the company values, culture and ethos at all times, represent our reputation and professionalism.
• Maintain professional boundaries at all times.

Further information

By undertaking your job as per guidance, training and instruction you will be a valuable team member and will support people to achieve the things they want, everyone we support must be treated at all times with worth, value and respect. If you undertake your job as an equal to others you will ensure people receive the best support in the way in which they both want it and need it. You will improve people’s lives. You will be making an important contribution affecting individual Service Users and the achievements of the service. This will help raise the profile of the people you support and positively affect attitudes of others. Every contact you make will have an effect on someone’s day and someone else’s life, you must make sure it is reflective of our true values and yours.