Service Manager in Gravesend

Do you thrive on leading teams, building strong services and creating inclusive person‑centred environments? We are currently looking for a Service Manager to join our team who shares our commitment to delivering a high quality support service. You will be responsible for the management of a small number of moderate need services, delivering 1500 hours in total. The Service Manager will oversee and effectively manage a team of staff who provide support for living to ensure that quality services are delivered in a person‑centred way that promotes dignity and respect, choice, inclusion, ability and equality for people with autism, learning disabilities and mental health conditions. This role is critical in ensuring that services are safe, caring, responsive, effective and well led.

The role involves developing and maintaining a culture of outcome focused support, planning staff rotas to ensure that all assessed needs are met and support provided in the right way by the right staff. You will be professional and represent the company at all levels, reflecting company values with internal and external stakeholders.

What you will be doing:

• Lead and inspire your team with professionalism, positivity and purpose
• Manage rotas to ensure the right support at the right time by the right people
• Promote and embed a strong values based culture aligned with CQC regulations and REACH standards
• Build strong relationships with people we support, families and professionals
• Oversee performance, supervisions, training and development of staff
• Support with recruitment, inductions and appraisals
• Ensure policy compliance and manage service delivery to a high standard
• Work closely with the Operations Manager to achieve service outcomes

Benefits:

We provide all of our staff with an excellent training programme which includes online training courses, short courses as well as nationally recognised qualifications. We also have a fantastic range of benefits for our staff which include:

• Bi‑Monthly employee recognition awards with the chance to win a £50 gift card of your choice.
• Fully funded qualifications to support you in your role and with career progression.
• Your wellbeing matters to us! Our Employee Assistance Programme gives you 24/7 access to tools like health plans, mindful resources and free counselling to support your mental and physical wellbeing.

Hours: 35 hours per week 9am–5pm Monday to Friday with some flexibility to work evenings and weekends and to cover on‑call when rota’d. (The role will be partially office based in Faversham and out in the services)

Experience: Minimum 2 years experience in a management role in the social care sector. (Essential) Level 5 Diploma in Leadership and Management desired or willing to work towards. Drivers with access to a vehicle are preferred due to the locations of the houses.

PCAS Kent is an Equal Opportunities employer and we are committed to safeguarding and protecting the welfare of our service users. Therefore this post is subject to appropriate references and an enhanced DBS check with the Disclosure and Barring Service.