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- Tasks: Support customers with sales advice and technical queries via calls, emails, and live chat.
- Company: Join PC Specialist, Europe's leading systems integrator for bespoke PCs and tech solutions.
- Benefits: Enjoy on-site parking, increasing holiday allowance, and life assurance for long-serving employees.
- Why this job: Be part of a dynamic team, grow your skills, and make a real impact in tech support.
- Qualifications: Must have customer service experience, knowledge of computer hardware, and excellent communication skills.
- Other info: Fixed shifts from Monday to Saturday, based in Wakefield with limited transport options.
The predicted salary is between 28800 - 43200 £ per year.
PC Specialist Ltd is Europe’s leading systems integrator, which currently employs upwards of 220 staff at its Headquarters in West Yorkshire, UK. We specialise in manufacturing bespoke PCs, laptops, workstations & servers for consumer, business, and education markets, across the UK & Europe. We are delighted to announce that an exciting opportunity has arisen within our call centre, based in the outskirts of Wakefield. We are seeking computer enthusiasts to join our expanding team of 1st Line UK IT Sales/Support Engineers.
The day-to-day workload within our call centre is varied but can often be demanding, especially during seasonal peak times, therefore, we are looking for candidates who will be able to adapt quickly to varying pressure. An ability to multitask, prioritise and organise are key to being successful within this role. A typical working day consists of providing sales advice to prospective and existing customers, alongside order tracking and technical support to our existing customers, through means of phone calls, emails, live chat and remote support. We provide honest advice tailored towards individual needs. We do not ‘cold call’ or pressure our prospective or existing customers. There are excellent opportunities for candidates who apply themselves and evolve within their role as the company continues to expand.
The successful candidate will be committed and ambitious for both themselves and PCSpecialist. We are hiring for the following shift: Monday – Saturday 08:30 - 17:00 (1 hour lunch break). A fixed 5 day working week. As part of this shift, you will be required to work every Saturday and you will have one day off during the week to compensate. The allocated day off will be confirmed after employment and will generally remain fixed. The company does not operate on a Sunday. Please note, we are based on the outskirts of Wakefield (WF4 4TD), an area which has limited public transportation options.
You will:
- Provide a professional sales and technical support service to new and existing customers through the use of phone calls, emails and live chat.
- Create and amend new/existing orders.
- Maintain customer records on our bespoke administration site.
- Process payments, refunds, and credit assignments as necessary.
- Liaise with other departments within the company to ensure the customer is getting the best level of service.
- Take accountability in order to deescalate certain situations.
Requirements:
- Active knowledge on the latest computer hardware.
- Ability to understand and visualise how computers are configured and built.
- A good understanding on troubleshooting computer hardware and software.
- Ability to explain technical jargon to non-technical customers.
- Experience working within a high-pressure environment.
- Punctual, reliable, conscientious and an excellent communicator.
- Customer service: 1 year (Required).
- Experience using remote support software.
- Fast and accurate typing skills.
- Basic networking skills.
- Technical support: 1 year (Preferred).
Company events, on-site parking, increasing holiday allowance & life assurance for long-serving employees.
1ST LINE UK IT SALES/SUPPORT ENGINEER MON-SAT 08:30-17:00 employer: PC Specialist Ltd
Contact Detail:
PC Specialist Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1ST LINE UK IT SALES/SUPPORT ENGINEER MON-SAT 08:30-17:00
✨Tip Number 1
Familiarise yourself with the latest computer hardware and software. Being able to discuss current trends and technologies during your interview will show your enthusiasm and knowledge, making you a standout candidate.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since you'll be dealing with non-technical customers, demonstrating your ability to communicate effectively can set you apart from other applicants.
✨Tip Number 3
Prepare for high-pressure scenarios by thinking of examples from your past experiences where you've successfully managed stress or multitasked. This will help you convey your adaptability and problem-solving skills during the interview.
✨Tip Number 4
Research PC Specialist Ltd and understand their products and services. Showing that you have a genuine interest in the company and its offerings can impress the hiring team and demonstrate your commitment to the role.
We think you need these skills to ace 1ST LINE UK IT SALES/SUPPORT ENGINEER MON-SAT 08:30-17:00
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT sales and support. Emphasise any customer service roles you've held, especially those that required technical knowledge or troubleshooting skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you successfully assisted customers or resolved technical issues, demonstrating your ability to communicate complex information clearly.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as multitasking, problem-solving, and effective communication. Provide examples of how you've used these skills in previous positions.
Prepare for Technical Questions: Be ready to answer questions about computer hardware and software during the interview process. Brush up on common troubleshooting techniques and be prepared to explain technical concepts in simple terms.
How to prepare for a job interview at PC Specialist Ltd
✨Show Your Passion for Technology
As a 1st Line IT Sales/Support Engineer, it's crucial to demonstrate your enthusiasm for computers and technology. Be prepared to discuss the latest hardware trends and how they impact customer needs. This will show that you are not just knowledgeable but also genuinely interested in the field.
✨Prepare for Customer Scenarios
Since the role involves providing sales advice and technical support, think of potential customer scenarios you might encounter. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with non-technical customers. This will highlight your ability to adapt your communication style.
✨Demonstrate Multitasking Skills
The job can be demanding, especially during peak times. Be ready to share examples from your past experiences where you've successfully managed multiple tasks or handled high-pressure situations. This will reassure the interviewers that you can thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, team dynamics, or growth opportunities. This shows your interest in the role and helps you assess if the company aligns with your career goals. It also demonstrates that you are proactive and engaged.
