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- Tasks: Join our call centre team to provide IT sales and support to customers.
- Company: PC Specialist Ltd is Europe's leading systems integrator, specialising in bespoke PCs and tech solutions.
- Benefits: Enjoy corporate perks like company events, on-site parking, and increasing holiday allowance.
- Why this job: This role offers growth opportunities in a dynamic environment with a focus on customer satisfaction.
- Qualifications: Active knowledge of computer hardware and 1 year of customer service experience required.
- Other info: Work Monday to Friday, 09:30-18:00, on a 6-month rolling contract.
The predicted salary is between 28800 - 43200 £ per year.
1ST LINE UK IT SALES/SUPPORT ENGINEER MON-FRI 09:30-18:00 (TEMP)
40 Hours, Full time
Department: Call Center
Location: Wakefield, United Kingdom
Posted: Wednesday, 16 July 2025
Job Description
PC Specialist Ltd is Europe’s leading systems integrator, which currently employs upwards of 220 staff at its Headquarters in West Yorkshire, UK. We are further in operation from a recently opened premises in the Netherlands. We specialise in manufacturing bespoke PCs, laptops, workstations & servers for consumer, business, and education markets, across the UK & Europe.
We are delighted to announce that an exciting opportunity has arisen within our call centre, based in the outskirts of Wakefield. We are seeking computer enthusiasts to join our expanding team of 1st Line UK IT Sales/Support Engineers.
The day-to-day workload within our call centre is varied but can often be demanding, especially during seasonal peak times, therefore, we are looking for candidates who will be able to adapt quickly to varying pressure. An ability to multitask, prioritise and organise are key to being successful within this role.
A typical working day consists of providing sales advice to prospective and existing customers, alongside order tracking and technical support to our existing customers through means of phone calls, emails, live chat and remote support. We provide honest advice tailored towards individual needs. We do not ‘cold call’ or pressure our prospective or existing customers.
There are excellent opportunities for candidates who apply themselves and evolve within their role as the company continues to expand. The successful candidate will be committed and ambitious for both themselves and PCSpecialist.
We are hiring for the following shift:
Monday – Friday (6 month rolling contract)
09:30 – 18:00 (1 hour lunch break)
Requirements
- Active knowledge on the latest computer hardware.
- Ability to understand and visualise how computers are configured and built.
- A good understanding on troubleshooting computer hardware and software.
- Ability to explain technical jargon to nontechnical customers.
- Experience working within a high-pressure environment.
- Punctual, reliable, conscientious and an excellent communicator.
- Customer service: 1 year (Required)
Language Skills
- Experience using remote support software.
- Fast and accurate typing skills.
- Basic networking skills.
- Technical support: 1 year (Preferred)
- Company events
- On-site parking
- Increasing holiday allowance & life assurance for long-serving employees
#J-18808-Ljbffr
1ST LINE UK IT SALES/SUPPORT ENGINEER MON-FRI 09:30-18:00 (TEMP) employer: PC Specialist Ltd
Contact Detail:
PC Specialist Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1ST LINE UK IT SALES/SUPPORT ENGINEER MON-FRI 09:30-18:00 (TEMP)
✨Tip Number 1
Familiarise yourself with the latest computer hardware and software trends. Being able to discuss current technologies confidently during your interview will show your passion and knowledge, making you a standout candidate.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since you'll be dealing with non-technical customers, demonstrating your ability to communicate effectively can set you apart from other applicants.
✨Tip Number 3
Prepare for situational questions that assess your ability to handle high-pressure environments. Think of examples from past experiences where you successfully managed stress and multitasked effectively.
✨Tip Number 4
Show enthusiasm for customer service. Highlight any previous experience in customer-facing roles and be ready to discuss how you can provide tailored advice to meet individual customer needs.
We think you need these skills to ace 1ST LINE UK IT SALES/SUPPORT ENGINEER MON-FRI 09:30-18:00 (TEMP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT sales and support. Emphasise any customer service roles you've held, especially those involving technical support or troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to communicate complex information clearly. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as multitasking, problem-solving, and effective communication. Provide examples of how you've demonstrated these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PC Specialist Ltd
✨Show Your Passion for Technology
Make sure to express your enthusiasm for computers and technology during the interview. Share any personal projects or experiences that demonstrate your active knowledge of the latest hardware and software.
✨Demonstrate Your Communication Skills
Since the role involves explaining technical jargon to non-technical customers, practice simplifying complex concepts. Use examples from your past experience where you successfully communicated technical information to someone without a tech background.
✨Prepare for Pressure Scenarios
Given the high-pressure environment, be ready to discuss how you handle stress and multitasking. Think of specific instances where you successfully managed multiple tasks or resolved issues under tight deadlines.
✨Research the Company
Familiarise yourself with PC Specialist Ltd and its products. Understanding their offerings will help you tailor your responses and show that you're genuinely interested in being part of their team.