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- Tasks: Provide sales and technical support to customers via phone, email, and live chat.
- Company: Join Europe's leading systems integrator in a dynamic call centre environment.
- Benefits: Competitive salary, increasing holiday allowance, and life assurance for long-serving employees.
- Why this job: Perfect for computer enthusiasts looking to grow in a supportive and ambitious team.
- Qualifications: Knowledge of computer hardware and customer service experience required.
- Other info: Opportunities for career growth in a fast-paced, evolving company.
The predicted salary is between 30000 - 42000 £ per year.
1ST LINE UK IT SALES AND SUPPORT ENGINEER (DAYTIME)
40 Hours, Full time
Monday – Friday (08:30 – 17:00)
Department: Call Center
Location: Wakefield, United Kingdom
Posted: Monday, 22 September 2025
Job Description
PC Specialist Ltd is Europe’s leading systems integrator, which currently employs upwards of 220 staff at its Headquarters in West Yorkshire, UK. We are in further operation from another facility in the Netherlands. We specialise in manufacturing bespoke PCs, laptops, workstations & servers for consumer, business, and education markets, across the UK & Europe.
We are delighted to announce that an exciting opportunity has arisen within our call centre, based in the outskirts of Wakefield. We are seeking computer enthusiasts to join our expanding team of 1st Line UK IT Sales/Support Engineers.
The day-to-day workload within our call centre is varied but can often be demanding, especially during seasonal peak times, therefore, we are looking for candidates who will be able to adapt quickly to varying pressure. An ability to multitask, prioritise and organise are key to being successful within this role.
A typical working day consists of providing sales advice to prospective and existing customers, alongside order tracking and technical support to our existing customers, through means of phone calls, emails, live chat and remote support. We provide honest advice tailored towards individual needs. We do not ‘cold call’ or pressure our prospective or existing customers.
There are excellent opportunities for candidates who apply themselves and evolve within their role as the company continues to expand. The successful candidate will be committed and ambitious for both themselves and PCSpecialist.
We are hiring for the following shift:
Monday – Saturday
08:30 – 17:00 (1 hour lunch break)
A fixed 5 day working week. As part of this shift, you will be required to work every Saturday and you will have one day off during the week to compensate. The allocated day off will be confirmed after employment and will generally remain fixed. The company does not operate on a Sunday.
Please note, we are based on the outskirts of Wakefield (WF4 4TD), an area which has limited public transportation options.
You will:
- Provide a professional sales and technical support service to new and existing customers through the use of phone calls, emails and live chat.
- Create and amend new/existing orders.
- Maintain customer records on our bespoke administration site.
- Process payments, refunds, and credit assignments as necessary.
- Liaise with other departments within the company to ensure the customer is getting the best level of service.
- Take accountability in order to deescalate certain situations.
Requirements
- Active knowledge on the latest computer hardware.
- Ability to understand and visualise how computers are configured and built.
- A good understanding on troubleshooting computer hardware and software.
- Ability to explain technical jargon to nontechnical customers.
- Experience working within a high-pressure environment.
- Punctual, reliable, conscientious and an excellent communicator.
- Customer service: 1 year (Required)
Language Skills and Benefits
- Experience using remote support software.
- Fast and accurate typing skills.
- Basic networking skills.
- Technical support: 1 year (Preferred)
- Company events
- On-site parking
- Increasing holiday allowance & life assurance for long-serving employees
#J-18808-Ljbffr
1ST LINE UK IT SALES AND SUPPORT ENGINEER (DAYTIME) employer: PC Specialist Ltd
Contact Detail:
PC Specialist Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1ST LINE UK IT SALES AND SUPPORT ENGINEER (DAYTIME)
✨Tip Number 1
Get to know the company inside out! Research PC Specialist Ltd, their products, and their values. This way, when you chat with them, you can show off your enthusiasm and knowledge about what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via live chat, make sure you can explain technical stuff in a simple way. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready for a fast-paced environment! Brush up on your multitasking skills because you'll need to juggle sales advice and technical support. Think of ways to stay organised and calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at PC Specialist. Don’t miss out on this opportunity!
We think you need these skills to ace 1ST LINE UK IT SALES AND SUPPORT ENGINEER (DAYTIME)
Some tips for your application 🫡
Show Your Passion for Tech: We want to see your enthusiasm for computers and technology! Make sure to highlight any relevant experience or personal projects that showcase your knowledge of hardware and software. Let us know why you're excited about joining our team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we’re looking for in a 1st Line IT Sales and Support Engineer.
Keep It Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PC Specialist Ltd
✨Know Your Tech
Brush up on the latest computer hardware and software. Be ready to discuss how different components work together and troubleshoot common issues. This will show your passion for technology and your ability to communicate complex ideas simply.
✨Practice Your Sales Pitch
Since you'll be providing sales advice, practice explaining products in a way that highlights their benefits. Role-play with a friend or family member to get comfortable with answering questions and handling objections.
✨Show Off Your Multitasking Skills
Prepare examples of how you've successfully managed multiple tasks in high-pressure situations. Think about times when you had to prioritise urgent requests while maintaining excellent customer service.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through how you would handle specific customer situations, especially those that require de-escalation or technical support.