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- Tasks: Manage customer calls and dispatch work orders in a dynamic contact centre.
- Company: Join Otis, the global leader in elevators and escalators.
- Benefits: Long-term contract, competitive pay, and extensive training opportunities.
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Flexible role with potential for career growth in a crisis-proof industry.
The predicted salary is between 11 - 16 £ per hour.
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be 08:00-16:00 on Saturdays and Sundays. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.
Responsibilities
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
- Dispatch work orders created by telephone or email within the agreed process and timeframe
- Ensure all relevant job and customer information is captured and updated in CRM
- Follow required procedures when answering all alarm calls
- Manage the OtisLine email inbox identifying and completing the correct action required from the email
What you will need to be successful
- You are passionate about excellent customer service
- You have excellent written and verbal communication skills
- You are a team-player and are able to work under pressure to deliver business commitments
What’s In it For Me / Benefits
- You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
- We offer you remuneration in accordance with local standards plus benefits
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build what’s next!
Customer Care Champion - Weekend Days in Narborough employer: PC HELP, a.s.
Contact Detail:
PC HELP, a.s. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Weekend Days in Narborough
✨Tip Number 1
Get to know the company! Research Otis and its values, especially around Safety, Ethics, and Quality. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly. Try mock calls with friends or family to build your confidence.
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples where you've worked well under pressure or collaborated with others. This will demonstrate that you’re a team player, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Otis family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Champion - Weekend Days in Narborough
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for excellent customer service shine through. We want to see how you connect with customers and make their experience memorable!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role. We love seeing how your background fits into our team and the responsibilities of the Customer Care Champion position.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, communication is key in this role, so show us your written communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, it shows you’re keen on joining our team at Otis!
How to prepare for a job interview at PC HELP, a.s.
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what makes excellent customer care and be ready to share examples of how you've provided outstanding service in the past. This will show that you're passionate about the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would handle different customer scenarios.
✨Familiarise Yourself with Otis
Research Otis and its values, especially their commitment to safety, ethics, and quality. Being able to discuss how your personal values align with theirs can really impress the interviewers and show that you're a good fit for the company culture.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your interest and enthusiasm for the position.
