Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support key account managers and ensure excellent customer service in a dynamic contact centre.
- Company: Join Otis, the global leader in elevators and escalators, with a diverse and innovative team.
- Benefits: Intensive training, career growth opportunities, and a supportive community.
- Why this job: Make a real impact by helping customers and building relationships in a fast-paced environment.
- Qualifications: Passion for customer service, strong communication skills, and teamwork abilities.
The predicted salary is between 30000 - 42000 £ per year.
Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The role hours are Monday to Friday 8am - 4pm.
Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom
Role Objective
To act as the primary support to Otis Key Account managers interfacing between our key account customers, Engineers and Field Service Managers to ensure attainment of account specific KPIs.
Key Responsibilities
- Build effective relationships with our key account clients and account team.
- Provide updates regarding Engineer estimated time of arrivals and ensure relevant information is updated on Otis business systems; keep customer helpdesks and designated points of contact updated throughout.
- Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.
- Ensure quotations are submitted through web portals where required.
- Support the closure of insurance reports through client systems and web portals.
- Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account Manager, through use of the Otis CRM system.
- Support Account Managers where requested with customer meetings and provide relevant information as required for these.
- Provide extensive updates on any shutdown units and keep the customer fully informed of progress.
- Provide adequate coverage for holiday and sickness within the department when required.
What You Will Need To Be Successful
- You are passionate about excellent customer service.
- You have excellent written and verbal communication skills.
- You are a team-player and are able to work under pressure to deliver business commitments.
What’s In It For Me / Benefits
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis. Apply today to join us and build what’s next!
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
If you would like to learn more about environmental, social and governance (ESG) at Otis, please visit our website.
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Customer Care Champion in Narborough employer: PC HELP, a.s.
Contact Detail:
PC HELP, a.s. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion in Narborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Otis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see your passion for excellent customer service!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as a Customer Care Champion, you'll need to keep clients updated, so demonstrate that ability right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Otis team. Let’s build what’s next together!
We think you need these skills to ace Customer Care Champion in Narborough
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for excellent customer service shine through. We want to see how you connect with customers and go the extra mile to meet their needs.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that match the role of a Customer Care Champion. We love seeing how your background aligns with what we do at Otis!
Be Clear and Concise: Use clear and straightforward language in your application. We appreciate well-structured responses that get straight to the point, showcasing your communication skills effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PC HELP, a.s.
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what makes excellent customer care and be ready to share examples of how you've provided outstanding service in the past.
✨Familiarise Yourself with Otis
Research Otis and its products, especially their role in the elevator and escalator industry. Knowing about their key account management and how they interact with clients will show your genuine interest in the company.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of scenarios where you had to resolve issues or manage expectations, and be ready to explain your thought process and outcomes.
✨Showcase Your Team Spirit
As a Customer Care Champion, teamwork is crucial. Be prepared to discuss how you’ve collaborated with others in previous roles. Highlight your ability to work under pressure and how you contribute to a positive team environment.
