Account Manager in Dartford

To manage the service accounts, work with customers in a proactive way to ensure we improve our value with them, reducing cancellations and increasing service sales, working closely with MOD/BEX R sales rep to accelerate lead generation.

Key responsibilities:

• Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints.
• Defend portfolio, reducing cancellations and renegotiations value.
• Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company.
• Increase Service Sales, being able to create needs on customers and maximise profitability of each account.
• Increase Otis One Sales, being able to generate incremental subscriptions.
• Make proposals, decisions and close deals independently, according to company rules.
• Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
• Manage annual price increase process.
• Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.

What you will need to be successful:

• You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience.
• You have initial experience in the sale of technical service agreements requiring consultation.
• You have a strong customer and service orientation, including excellent interpersonal skills.
• You are characterised by a high level of commitment and reliability.
• You are target focused, with the ability to work at pace in a demanding, complex, corporate organisation.

What’s In It For Me / Benefits:

• A strong Salary package including Car or Allowance and incentive scheme.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.