Field Manager - Hinkley Point C in Clevedon

Otis is growing and we are recruiting a Field Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. The role will be based at Hinkley Point.

Responsibilities

• Ensure all aspects of field safety.
• Meet with customers to ensure obligations and expectations are achieved.
• Direct the performance of field maintenance and contractual service operations.
• Conduct field education training with the field workforce.
• Maintain customer quality assurance, managing the expenditure of labor and materials.
• Improve efficiencies, managing route schedules and callback rates.
• Provide technical support, participating in sales estimation / proposals as required.
• Authorize repair orders and tracking completion.
• Lead change to better efficiency and communication.

What you will need to be successful

• Work experience within a Field Service role or a Lift Engineering background.
• Experience with leading a team of technicians is preferred (elevator industry experience is desired, but not required).
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
• Strong computer and technology skills, business acumen and a passion for customer service.

What’s In It For Me / Benefits

• Remuneration in accordance with local standards plus a company car or car allowance.
• Enrolment onto the FM Incentive scheme.
• Intensive training in technology, processes & soft skills with opportunities to exchange ideas with experienced colleagues.
• Application to join Otis and build what’s next.
• Living in the area: Otis may provide a lift or support to keep you moving daily.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis, click here. Become a part of the Otis team and help us #Buildwhatsnext!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us.