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- Tasks: Support customers through background screening processes via phone, email, and live chat.
- Company: Join a family-owned business with a warm, collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and additional holidays.
- Other info: Great opportunities for career growth and regular team activities.
- Why this job: Make a real difference by helping people navigate important processes.
- Qualifications: No experience needed, just a passion for helping others and a willingness to learn.
The predicted salary is between 25397 - 25397 £ per year.
£25,397 basic salary per annum + benefits and entitlement to bonus schemes. We are looking to hire 2 candidates for this role: 1 on a permanent basis and 1 on a fixed term contract for 6 months. Depending on circumstances, there is potential for the fixed term contract position to evolve into a permanent position. In the application, you will be able to make a choice as to which contract type you are applying.
About PC Group: PC Group delivers the essential platform to build your business with the right people. Our collection of compliance brands deliver expert background checking for a modern market. PC Group's commercial offerings are organised into 3 brands: Personnel Checks - DBS & other pre-employment checks for businesses, TaxiPlus - Background Checks for Taxi Drivers, Chexx.io - Background Checking API.
What you will be working on as a Customer Support Executive: As a Customer Support Executive, you will play a crucial part in delivering professional support to subjects across both Personnel Checks and TaxiPlus services. Acting as a key point of contact, you will guide individuals through the background screening process, ensuring their applications progress smoothly while maintaining compliance with internal standards, regulatory requirements, and customer expectations. You will provide clear guidance, support subjects with online systems, and resolve any issues that arise, helping to create a seamless and reassuring experience for everyone using our services.
What your typical day-to-day will look like: On a typical day, you will interact with users of the platform through phone, email, and live chat to deliver high-quality service. You will review and process applications, ensuring all information is accurate and complete, and assist subjects with online systems such as DBS and DVLA, helping with form tracking and resending access details when needed. Managing queries promptly, you will keep subjects informed of next steps or any delays while recording correspondence from external partners and notifying internal teams of any issues. You will maintain accurate records across relevant platforms, follow company retention and security policies, and ensure compliance with all legislation and internal procedures. Through your attention to detail, professionalism, and supportive approach, you will help subjects navigate complex processes efficiently, making their experience with PC Group smooth, accurate, and positive.
What you'll bring with you:
- Communication Skills - both written & verbal
- Customer Focus - a passion for helping people
- Integrity - demonstrating honesty in all interactions
- Attention to detail
- Problem solving
- Resilience & Drive
- Empathy & patience
What experience you will have: Experience is not critical for this role - we can teach you how to do the job. What we do ask is that you embrace an attitude of approachability and coachability, always eager to have a go and always curious to learn more.
The interview process: Our interview process involves the following stages: Application, a short call with one of our team, a competency interview to assess your ability to fulfil the requirements of the role (as part of this interview stage you will be asked to conduct a short task-based assessment), and a culture-based interview to assess your compatibility with our team and outlook.
Our culture: Our culture is super important to us and an important consideration when bringing on new team members. We are a business that embraces change well and we like to work in teams as opposed to independently. We fundamentally have a culture of care - a warm, collaborative and welcoming environment where people help and support one another.
Why PC Group? PC Group is a compelling employment proposition in Lancashire! We offer hybrid working to all team members with a minimum of 2 days per week in state-of-the-art offices in Blackburn town centre with great transport links. Some of our roles are fully remote too! We are a family-owned business without heavy corporate burdens or red tape slowing us down. We have a huge amount of diverse departments with opportunities for vertical and horizontal progression. These functional departments include sales, customer service, compliance & administration, finance, marketing, product development, software development, people, management, leadership & strategy.
We have a comprehensive collection (and growing) of workplace benefits including: hybrid working, additional holidays each year, additional paid break/lunch times each day, competitive basic salary dependent on experience, additional individual and team-based bonuses and incentive schemes, a thorough onboarding and induction programme, continual personal and professional development, and regular team activities and celebrations.
We are a BCorp! This means we have achieved the highest standards for a company's overall social and environmental impact. Personnel Checks is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best.
To that end, the purpose of this commitment is to provide equality and fairness for all in our employment and not to discriminate on grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We oppose all forms of unlawful and unfair discrimination. All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.
Customer Support Executive in Blackburn employer: PC Group
Contact Detail:
PC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Blackburn
✨Tip Number 1
Get to know the company! Before your interview, check out PC Group's website and social media. Understanding their culture and values will help you connect during the interview and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support roles. Think about how you can demonstrate your communication skills and problem-solving abilities with real-life examples.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. PC Group values a warm and collaborative environment, so showing your approachability and eagerness to learn will go a long way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Executive in Blackburn
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Customer Support Executive and tailor your application to highlight how you fit the bill.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your written application. Use a friendly tone and share a bit about why you're excited about this role and working with us at PC Group.
Include the Magic Word: Remember to include the word 'microwave' in your application. It shows us that you've read the job posting thoroughly and pays attention to detail, which is super important for this role!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensures you’re considered for the role you want, whether it’s permanent or fixed term.
How to prepare for a job interview at PC Group
✨Know the Company Inside Out
Before your interview, take some time to research PC Group and its brands. Understand their services, values, and culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Competency Questions
Since the interview includes a competency assessment, think of examples from your past experiences that demonstrate your communication skills, customer focus, and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Empathy and Patience
As a Customer Support Executive, you'll need to interact with individuals who may be stressed or confused. During the interview, highlight instances where you've shown empathy and patience, as these traits are crucial for creating a positive experience for customers.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and eager to learn more about how you can contribute to the team.