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- Tasks: Be the first point of contact for 999 emergency calls and support individuals in need.
- Company: Join PBN, a trusted name in emergency services with over 85 years of experience.
- Benefits: Earn £13.42 per hour, plus unsocial working premiums, with full training provided.
- Why this job: Make a real difference in people's lives during critical moments while developing your skills.
- Qualifications: Strong communication skills and a caring nature are essential; no prior experience needed.
- Other info: Enjoy opportunities for career growth and further training in a supportive environment.
Location: Belfast – onsite
Salary: £13.42 per hour, plus unsocial working premiums.
Hours: Full time – 37.5 hours per week (5 shifts of 7.5 hours).
Shift Pattern:
- Option 1 – Weeks 1 & 2: 06:00‑17:00; Weeks 3 & 4: 12:00‑23:00
- Option 2 – Weeks 1 & 2: 08:00‑19:00; Weeks 3 & 4: 12:00‑23:00
Training and Start Date:
Training provided; hours will vary between days and evenings. 100% attendance required during training period. Start Date: 24/11/2025
Ongoing temporary role becoming permanent for the right candidates. All applications subject to pre‑employment and referencing checks, including Access NI.
You’ll be the first contact for any 999 call (Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue). BT has handled 999 calls for over 85 years.
Key Responsibilities:
- Act as the first point of contact for 999 callers.
- Demonstrate successful communication and active listening skills.
- Use critical thinking under pressure to support clients with empathy.
- Show caring nature to support individuals in critical times of need.
- Utilise emotional intelligence and heightened self & social awareness.
- Maintain good standards of literacy and IT skills, with a diligent nature.
There are development and further training opportunities. You could be upskilled to support Relay UK services, which assists deaf, hard of hearing and speech‑impaired individuals.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Seniority Level: Entry level
Employment Type: Contract
Job Function: Customer Service Administrative and Support Services
Customer Service Advisor in Belfast employer: PBN, Private Business Networks
Contact Detail:
PBN, Private Business Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Tip Number 1
Get to know the company! Research PBN and BT, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to demonstrate excellent listening and speaking abilities. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Be ready for situational questions! Think about how you'd handle high-pressure situations, especially since you'll be dealing with 999 calls. Prepare examples from your past experiences that showcase your critical thinking and empathy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions!
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any experience you have in high-pressure situations, as these are key for handling 999 calls.
Showcase Your Empathy: In your application, don’t forget to mention instances where you've demonstrated empathy and support. This role is all about being there for people in critical times, so let us know how you can bring that caring nature to the team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure your key skills and experiences stand out. We want to see your strengths without having to sift through too much fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at PBN, Private Business Networks
✨Know Your Role Inside Out
Before the interview, make sure you understand the Customer Service Advisor role thoroughly. Familiarise yourself with the responsibilities, especially handling 999 calls and demonstrating empathy. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, showcase your active listening skills. When asked questions, take a moment to think before responding. This not only shows that you’re engaged but also allows you to formulate thoughtful answers, which is crucial for a role that requires strong communication.
✨Demonstrate Emotional Intelligence
Be prepared to discuss scenarios where you've had to use emotional intelligence. Think of examples where you supported someone in a difficult situation. This will highlight your ability to handle high-pressure situations with care, which is essential for a Customer Service Advisor dealing with emergency calls.
✨Showcase Your IT Skills
Since the role requires good literacy and IT skills, be ready to talk about your experience with technology. Mention any relevant software or systems you've used in previous roles. If you have any certifications or training, don’t forget to bring those up as well!
