At a Glance
- Tasks: Be the go-to tech guru, helping colleagues with their IT issues and ensuring smooth operations.
- Company: Join a growing company that values teamwork and innovation in the tech space.
- Benefits: Enjoy private healthcare, extra days off, and lifestyle discounts.
- Other info: Flexible hybrid working and great opportunities for socialising and community involvement.
- Why this job: Make a real difference by supporting your team and enhancing their tech experience.
- Qualifications: Customer service skills, tech-savvy, and experience with Windows and Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
To keep up with our growth in the UK and Ireland, we’re looking for a dedicated IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices.
Responsibilities
- Setting up and testing PCs for new and existing users to ensure smooth onboarding and ongoing performance.
- Responding to hardware and software issues, diagnosing problems, and delivering effective solutions.
- Supporting and contributing to corporate initiatives as directed by your manager, including testing and documentation.
- Assisting with the management and maintenance of mobile devices across the organisation.
- Providing day-to-day IT support to team members and collaborating to resolve technical challenges.
- Supporting a wide range of technology products and services, including troubleshooting, user guidance, and policy communication.
- Identifying the most efficient and effective ways to resolve technical issues for users.
- Logging, updating, and closing support tickets in ServiceNow, ensuring accurate documentation and timely resolution.
- Handling work orders of varying complexity, escalating high-priority or complex issues when required.
- Delivering onsite IT support for the Midland offices.
- Managing and maintaining IT equipment within the Midland offices to ensure reliability and availability.
Qualifications
- Outstanding customer service skills with the ability to speak about complex issues in a down-to‑earth manner.
- Good knowledge of current Windows Operating System.
- Good knowledge of Microsoft 365 office suite.
- Experience with PC hardware build and troubleshooting.
- Familiarity with Apple & Android mobile devices.
- Own transport as this role supports multiple sites.
- Experience of ServiceDesk (preferable).
- Experience in OpenGI or Applied Epic applications would be preferable.
- BA or BS degree preferred or equivalent experience.
- 3+ years of experience working for a corporate level service desk.
Benefits
- Health & Wellbeing: Comprehensive private healthcare, healthcare cash plan, additional days off throughout the year to focus on your wellbeing.
- Charity & Community: Numerous charity fundraising challenges and events throughout the year, opportunities to volunteer and give back to the community, award‑winning apprenticeship program, helping local schoolchildren take their first steps into the world of work.
- Social & Events: Two large employee events every year for summer and Christmas, enjoy out‑of‑work events and socials to get to know your team better, good office locations with plenty of opportunity to socialise outside of work.
- Inclusion & Belonging: A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board, inclusive policies and procedures to ensure all of our people are treated fairly, access to Business Resource Groups that can support with key challenges.
- Financial Security: Matched employer pension contributions, life assurance and group income protection, lifestyle discounts for well‑known brands.
- Work‑Life Balance: Opportunity for hybrid working, generous annual leave allowance.
IT Support Analyst in Bromsgrove employer: PBL Insurance Limited
As an IT Support Analyst with us, you'll join a dynamic and inclusive work culture that prioritises employee wellbeing and professional growth. Our comprehensive benefits package includes private healthcare, generous annual leave, and opportunities for hybrid working, all designed to support a healthy work-life balance. With a commitment to community engagement and a vibrant social scene, you'll find meaningful connections and rewarding experiences in our Midland offices.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Bromsgrove
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you articulate your experience and technical knowledge confidently. Remember, it’s all about showcasing your problem-solving skills and customer service attitude.
✨Tip Number 3
Tailor your approach for each company! Research their tech stack and culture, then align your skills and experiences with what they value. This shows you’re not just another applicant but genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Analyst in Bromsgrove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the IT Support Analyst role. Highlight your customer service skills and technical expertise, especially with Windows OS and Microsoft 365. We want to see how your experience aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like the vibe we have at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure you get the attention you deserve. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at PBL Insurance Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Windows Operating System and Microsoft 365. Be ready to discuss your experience with PC hardware troubleshooting and any mobile devices you've worked with. This will show that you're not just familiar with the tech, but that you can handle it like a pro.
✨Show Off Your Customer Service Skills
Since this role is all about helping others, be prepared to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you turned a frustrated user into a satisfied one. This will highlight your ability to communicate complex issues in a simple way.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow, great! If not, take some time to learn the basics. Understanding how to log, update, and close support tickets will be crucial for this role. Mentioning your willingness to learn and adapt can also impress the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various technical issues or user requests. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
