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- Tasks: Support clients with employee benefits, ensuring top-notch service and smooth onboarding.
- Company: Join a dynamic team at NFP, part of the Aon group, focused on people first.
- Benefits: Enjoy private healthcare, extra days off, charity work opportunities, and social events.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Strong communication, organisational skills, and a customer-oriented mindset are essential.
- Other info: Be part of an inclusive culture with excellent career growth and learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
To keep up with our growth in the UK and Ireland, we are looking for a dedicated Administrator for a 12-month fixed-term contract to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As an Employee Benefits Administrator, you will be right at the forefront of helping us deliver this mission by acting as vital support for our employee benefits clients, Account Managers and Consultants.
Responsibilities
- Gathering information: liaising with product providers, human resources, other third parties as well as conducting client research.
- Client servicing: responding promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances.
- Implementing new clients: supporting Consultants and Account Managers to onboard new clients ensuring the benefits package meets the clients' needs.
- Teamworking: working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided.
- Adhering to NFP Standards: working in line with the agreed standards and process guides for Account Management to ensure that all clients receive outstanding customer service.
- Account developing/new business generating: market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio.
- Updating the system: keeping the back-office system up to date with client information and provider contacts.
- Attending client meetings/conference calls both with Consultants and individually as appropriate.
- Client reviewing: producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings ensuring appropriate sign off has been obtained.
Benefits
- Comprehensive Private healthcare.
- Healthcare cash plan.
- Additional days off throughout the year to focus on your wellbeing.
- Charity and community work: opportunities to support charities and local initiatives.
- Numerous charity fundraising challenges and events throughout the year.
- Opportunities to volunteer and give back to the community.
- Award-winning apprenticeship program.
- Social events: two large employee events every year, plus additional social opportunities.
- Good office locations with opportunities to socialise outside of work.
- Inclusion and belonging: dedicated Inclusion and Belonging Committee and access to Business Resource Groups.
- Inclusive policies and procedures.
- Access to Business Resource Groups that can support with multiple key challenges.
What you will love about working here
- Working in a dynamic, fast-paced organisation in an exciting industry.
- The opportunity to do globally impactful work from day one.
- Learning from industry and business line specialists with decades of experience.
- A huge variety of projects and challenges.
- People First culture focused on wellbeing and development.
- A rich suite of employee benefits and out-of-work perks.
Qualifications
- Strong communicator: ability to express themselves clearly and positively, both verbally and in writing.
- Excellent listening skills.
- Excellent organisational skills, including time management and prioritisation.
- Customer orientation: positive attitude, responsiveness to customers, and commitment to delivering service excellence.
About the organisation
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialises in four core areas: Insurance, Health and safety, Employee benefits, and HR, people and talent.
Employee Benefits Administrator in Birmingham employer: PBL Insurance Limited
Contact Detail:
PBL Insurance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Benefits Administrator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their employee benefits philosophy and be ready to discuss how your skills align with their mission of putting people first. This will show you're genuinely interested!
✨Tip Number 3
Practice your communication skills! As an Employee Benefits Administrator, you'll need to express yourself clearly. Try mock interviews with friends or use online resources to refine your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our dynamic team and contributing to our mission of delivering outstanding service.
We think you need these skills to ace Employee Benefits Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Employee Benefits Administrator role. Highlight your communication skills, organisational abilities, and customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about employee benefits and how you can contribute to our People First culture. Keep it engaging and personal – we want to get to know you!
Showcase Relevant Experience: When detailing your work history, focus on roles where you’ve gathered information, liaised with clients, or provided excellent customer service. We love seeing how your past experiences can help you excel in this new role!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at PBL Insurance Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Employee Benefits Administrator inside and out. Familiarise yourself with common employee benefits, client servicing processes, and the importance of communication in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As a strong communicator, you'll need to demonstrate your ability to express ideas clearly. During the interview, practice active listening and respond thoughtfully to questions. Use examples from your past experiences where you successfully communicated with clients or team members to highlight your skills.
✨Be Client-Focused
Since the role revolves around client servicing, it's crucial to convey your customer orientation. Share specific instances where you've gone above and beyond for a client or resolved a challenging situation. This will illustrate your commitment to delivering service excellence, which is key for this position.
✨Prepare Questions
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the company aligns with your values, especially their 'People First' culture.