At a Glance
- Tasks: Handle client complaints and provide expert insurance advice while ensuring compliance.
- Company: Join NFP, a global leader in insurance and employee benefits.
- Benefits: Enjoy private healthcare, extra days off, and lifestyle discounts.
- Other info: Be part of a supportive culture with opportunities for community involvement.
- Why this job: Make a real impact in a dynamic industry with a focus on wellbeing.
- Qualifications: Strong interpersonal skills and experience in account handling or sales.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Handling any complaints in accordance with company procedures and regulatory requirements.
- Reviewing the demands and needs of clients and advising on the most appropriate insurances to meet their demands and needs.
- Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance.
- Ensuring all business activity fully complies with FCA regulation whilst using checklists to support documentation to assist with demonstrating compliance.
- Ensuring bad debt queries are dealt with efficiently and in line with company procedure.
- Responding to client/insurer/third party enquiries by written or oral means.
- Actively securing renewal business by re-broking existing business.
Benefits
- Health & Wellbeing: Comprehensive Private healthcare, Healthcare cash plan, Additional days off throughout the year to focus on your wellbeing.
- Charity & Community Work: Opportunity to volunteer and give back to the community, Numerous charity fundraising challenges and events throughout the year, Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work.
- Social: Two large employee events every year for summer and Christmas, Enjoy out-of-work events and socials to get to know your team better, Good office locations with plenty of opportunity to socialise outside of work.
- Inclusion & Belonging: We are proud holders of Insurance Business Magazine's 5-Star Inclusion and Belonging Employer award, A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board, Inclusive policies and procedures to ensure all of our people are treated fairly, Access to Business Resource Groups that can support with multiple key challenges.
Qualifications
- High level interpersonal skills with an ability to build successful, mutually beneficial business relationships.
- Computer literacy.
- Report writing experience.
- Planning, organisational and time management skills.
- Confidence in being able to communicate to people with various levels of knowledge – face to face, over the telephone and in writing.
- Knowledge of Acturis.
- Experience of working as an Account Handler in a similar broking or sales environment.
- Experience of working to high standards of FCA compliance.
About the Company
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialises in helping businesses in four core areas: Insurance (helping them manage key risks), Health and safety (supporting them to create a safer workplace for their employees), Employee benefits (helping them reward their people more effectively), HR, people and talent (supporting employers and their people to thrive through changes and challenges).
What You'll Love About Working Here
- Working in a dynamic, fast-paced organisation in an exciting industry.
- The opportunity to do globally impactful work from day one.
- Learning from industry and business line specialists with decades of experience.
- A huge variety of projects to work on and challenges to solve.
- Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being.
- A rich suite of employee benefits and out-of-work perks.
Finances & Benefits
- Matched employer pension contributions.
- Life Assurance and Group Income Protection.
- Lifestyle discounts for well-known brands.
Work-Life Balance
- Opportunity for hybrid working.
- Generous annual leave allowance.
Account Handler in Birmingham employer: PBL Insurance Limited
At NFP, we pride ourselves on being an exceptional employer that prioritises the wellbeing and development of our employees. With a strong focus on health and wellbeing initiatives, inclusive work culture, and opportunities for community engagement, we create a supportive environment where you can thrive both personally and professionally. Our dynamic team in the UK and Ireland benefits from a variety of employee perks, hybrid working options, and a commitment to fostering meaningful relationships with clients, making this an ideal place for those seeking a rewarding career as an Account Handler.
