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For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve tech issues for users.
- Company: Join a dynamic team focused on delivering top-notch tech solutions.
- Benefits: Enjoy 23 days annual leave, private medical insurance, and free parking.
- Why this job: Make a real difference by enhancing user experiences with technology.
- Qualifications: Experience in desktop support and strong knowledge of Windows and Microsoft 365.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Desktop Support Specialist to provide hands-on, end-user focused IT support across the business. This role is responsible for resolving day-to-day technology issues, maintaining end-user devices, and ensuring a reliable, secure, and consistent user experience across desktops, laptops, mobile devices, and meeting room technology.
Responsibilities
- To provide 1st and 2nd line technical support to end users across hardware, software, and access needs
- To diagnose and resolve Windows devices, laptops, mobile devices, printers, and peripherals requirements
- To install, configure, and upgrade operating systems, including Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
- To assist users with connectivity issues including LAN, Wi-Fi, VPN, and remote access
- To maintain meeting rooms and video conferencing equipment
- To build, configure, deploy, and maintain laptops and desktops using standard build processes
- To manage device lifecycle including onboarding, offboarding, repairs, replacements, and disposals
- To maintain accurate IT asset records for end-user devices
- To perform routine patching and updates in line with IT standards
- To log, update, and resolve incidents and service requests via the IT service management platform
- To provide clear communication to users throughout issue resolution
- To identify recurring issues and contribute to continuous service improvement
Qualifications & Experience:
- Previous experience in a desktop support, service desk, or IT support role
- Strong working knowledge of Windows 10/11 and Microsoft 365
- Experience supporting laptops, desktops, printers, and mobile devices
- Familiarity with IT service management tools and ticket-based support
- Strong customer service and communication skills
- Ability to troubleshoot issues logically
Attributes:
- Experience with Intune or endpoint management platforms
- Basic understanding of Active Directory and Entra ID
- Experience supporting Teams Rooms or AV equipment
- Exposure to networking concepts (LAN, WAN, Wi-Fi)
- IT certifications such as CompTIA A+, Microsoft, or similar
Benefits
- 23 Days Annual Leave (increasing with service)
- Private Medical Insurance - subsidised
- Cash Back Scheme
- Enhanced Employer Pension Contributions
- 2 x Life Assurance
- Free on-site parking
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Work Location: In person
Desk Support Specialist employer: PBE Axell
Contact Detail:
PBE Axell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in desktop support. They might have insider info on job openings or even refer you directly, which can give you a leg up.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific tech issues you've solved in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes speed up the process. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Desk Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Specialist role. Highlight your experience with Windows 10/11 and Microsoft 365, as well as any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of user interaction, it's crucial to showcase your strong customer service and communication skills. Use examples in your application that demonstrate how you've effectively communicated with users in the past.
Be Specific About Your Experience: When detailing your previous roles, be specific about the technologies you've worked with. Mention your experience with troubleshooting devices, managing IT assets, and any familiarity with tools like Intune or ticket-based support systems. We love details!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at PBE Axell
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss your experience with troubleshooting common issues, as well as how you've supported devices like laptops and printers in the past.
✨Show Off Your Customer Service Skills
This role is all about helping users, so be prepared to share examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved a tech issue while keeping the user informed and satisfied.
✨Familiarise Yourself with IT Service Management Tools
Since you'll be logging incidents and service requests, it’s a good idea to know the basics of IT service management platforms. If you have experience with ticket-based support, highlight that during the interview.
✨Prepare for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Practice explaining how you would diagnose and resolve connectivity issues or manage device lifecycles, as this will demonstrate your problem-solving skills and technical expertise.